Assistant General Manager, Operations & Member Experience
About Breuckelen Athletic
Breuckelen Athletic is a premier strength and recovery facility located in Gowanus/Carroll Gardens, Brooklyn. We prioritize coaching, hospitality, consistency, and fostering an environment where members genuinely enjoy spending time. We focus on long-term value rather than trends, social media, or quick fixes. Our commitment to detail, energy, and people's well-being is central to our operations.
What You’ll Own
Team Leadership & Accountability: Help lead daily operations across the facility. Support hiring, onboarding, scheduling, and development of member experience staff. Create clear expectations, accountability, and consistency across shifts and systems. Act as a leadership presence during peak operational hours. Build a team culture rooted in professionalism, empathy, ownership, and hospitality. Coach staff through challenges and difficult member situations with maturity and composure.
Operations & Systems: Ensure the gym operates smoothly, efficiently, and at a consistently high standard. Identify operational gaps and proactively solve problems before they become larger issues. Improve workflows, SOPs, communication systems, and operational processes. Oversee facility presentation, organization, maintenance coordination, and inventory systems. Partner with leadership on operational planning, reporting, and execution. Manage vendors, operational technology, and facility logistics.
Member Experience: Set the standard for hospitality and member interaction. Build strong relationships with members and contribute to the overall community experience. Handle escalated member concerns with professionalism and empathy. Ensure every touchpoint, from tours to daily interactions, reflects the Breuckelen Athletic brand. Work closely with coaches and staff to create a seamless experience across training, recovery, and operations.
Business Growth & Leadership: Support retention, member engagement, and operational growth initiatives. Assist with events, partnerships, and community activations. Contribute ideas that improve operational efficiency and member satisfaction. Help ownership execute on larger business priorities and projects. Serve as a reliable second-in-command capable of helping drive the business forward.
What We’re Looking For
Strong leadership instincts and a high level of personal accountability.
Exceptional communication and interpersonal skills.
Calm under pressure and solution-oriented.
Highly organized with strong attention to detail.
Ability to lead people while maintaining warmth and empathy.
Comfortable balancing strategic thinking with hands-on execution.
Passion for fitness, wellness, hospitality, and community-building.
Experience in operations, hospitality, fitness, wellness, or customer experience leadership preferred.
Experience managing teams and improving systems is a major plus.
Someone who genuinely cares about creating an exceptional environment for both members and staff.
At least 3-5 years of experience in hospitality, high-end fitness, and/or related high-end client-facing industry.
At least 1-3 years of management experience.
Degree in hospitality, communications, exercise, or a comparable field.
Why This Role Matters
Operations and member experience are the backbone of Breuckelen Athletic. This role is not just about managing the front desk; it’s about leading the business, protecting the culture, and creating an experience people trust and want to return to consistently. The right person will have real impact, real responsibility, and the opportunity to grow alongside the company.
What We Offer
Highly competitive compensation.
Leadership growth opportunities within a growing company.
Health, dental, vision benefits and 401k.
Paid vacation and sick leave.
Complimentary gym membership.
Continuing education and professional development support.
A team environment that values growth, accountability, and balance.
The opportunity to help shape the future of a meaningful purpose-driven business.
Applications without all materials will not be considered. We look forward to meeting you!
Apply directly here.