Assistant General Manager

Key Responsibilities

• General Work with and support the General Manager; assume GM responsibilities in his/her absence
• Coach and develop a large and diverse team through clear written and verbal communication
• Manage all facets of the operation, including regular financial reporting
• Establish and uphold Altitude standards and expectations
• Oversee Altitude's defined processes around inventory and reporting responsibilities
• Oversee labor and spending for entire facility, within the park's guidelines
• Track all spending and ensure it is accounted for and in accordance with the park's policies
• Develop the team by establishing profitability goals and rewarding positive behavior
• People Recruit and hire talent
• Set and hold expectations of accountability with team, upholding brand standards
• Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
• Create a work environment that promotes staff retention levels
• Assure staffing levels meet business needs, while taking into account team member well-being
• Lead and influence through effective motivation, celebrations, and accountability
• Select and develop high-potential staff members to take on greater responsibility and/or internal promotions into higher levels at the park or support center team opportunities
• Sales Execute sales and marketing plans in collaboration with support center team
• Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations
• Draft, communicate, track and hold departments accountable for individual goals
• Guest Services Create an on-brand Altitude guest experience through superior operations
• Seek out guest feedback and use for management and hourly team development
• Maintain a safe and secure facility for all park guests

Qualifications & Skills

• 2+ years of experience managing a team in an entertainment or food and beverage environment
• Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
• Workdays, nights, weekends, and holidays as required
• Operate in a fast-paced environment with constant distractions
• Lift and carry over 50 pounds regularly
• Achieve budgeted financial results in areas of responsibility
• Act as a mentor and lead by strong example
• Maintain a professional image