Assistant General Manager, Licensed Cosmetologist

About the role

The Madison Reed Hair Color Bar Assistant General Manager supports the roadmap of success for their Hair Color Bar. They assist the General Manager in driving operational excellence and adherence to guidelines, while leading the team to cultivate diverse perspectives, build positive community ties to achieve business goals, and promote Madison Reed's products, services, and values.

Responsibilities

• Demonstrate and develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Perform and sell products and services, including consultations, color applications, shampoo and blowout services, and retail product recommendations.
• Support localized marketing initiatives to build strong community relationships, promote the Madison Reed brand, and drive foot traffic.
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
• Support all aspects of the business including but not limited to: Staffing, front of house operations, color and finishing services, back of house support to ensure adherence to all company standard operating procedures.
• Step in as the acting Manager on Duty during the General Manager's absence, offering critical management support.
• Manage employee schedules based on forecasts and business needs and in compliance with local labor laws, budgets and breaks and meals.
• Support recruiting, interviewing, onboarding, performance management, coaching, talent development and training of all team members.

Qualifications

• Licensed Cosmetologist in the state in which you are applying
• Master Colorist with advanced color theory knowledge and application skills
• 2+ years of salon and retail experience
• 1+ years supervising other team members and supporting inventory, training, labor management and achieving key operational and performance metrics
• Flexibility to relocate to other locations as business needs evolve
• Able to prioritize with a high attention to detail, identifying critical and less critical activities and tasks
• Experienced using current technology in a salon or retail environment
• Fluent in English

Physical Demands

While performing the duties of this position, team members will regularly stand/walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.

Big On Benefits

• Comprehensive Medical, Dental, and Vision Benefits
• Generous Paid Time Off program
• Company Paid Short and Long Term Disability and Life Insurance
• 100% Company Paid Mental Health Benefits through Talkspace
• HSA Employer Contributions and FSA Options
• 401k Participation
• Learning and Education Programs
• Madison Reed Gratis + Discounts on Hair Color Bar Services and Products
• Company Sponsored Events + Surprise and Delights

Equal Opportunity Statement

Madison Reed is an equal opportunity employer. We are committed to recruiting, training, compensating, and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender identity or expression, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. Inclusion is at the heart of what we do, from the way we craft our job descriptions to the values we espouse daily.

Pay Transparency

The posted pay range for this role represents the expected compensation for this position. Actual offers are determined by a number of factors including the applicant's experience, skills, and location.

Background Checks & Fair Chance

All offers of employment are contingent upon the successful completion of a background check. While a criminal record does not automatically disqualify a candidate, the results will be reviewed as part of the hiring decision. We comply with all applicable Fair Chance Ordinances and will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance and other applicable laws within the city, county, and state candidates are located.

Accommodations

We value inclusion and are pleased to provide reasonable accommodations to complete the interview process. If you require an accommodation, please contact hiring@madison-reed.com as early as possible.