Assistant General Manager, Licensed Cosmetologist

Assistant Managers at Madison Reed’s Hair Color Bars are business leaders who deliver exceptional results while inspiring the team of Shift Leads, Client Support Specialists, Colorists, and Assistant Colorists to provide quality guest services and an amazing guest experience in their Hair Color Bar every day. The Assistant General Manager supports the roadmap of success for their Hair Color Bar by assisting the General Manager in driving operational excellence, leading the team to cultivate diverse perspectives, build positive community ties, and promote Madison Reed's products, services, and values.

About the role

In this role, your mission is threefold: guest satisfaction, business management, and team development. This is a full-time position reporting to the General Manager, requiring availability on weekends, holidays, and other peak times based on business needs.

Responsibilities

• Demonstrate and develop leadership skills to provide a top-tier employee and guest experience aligned with Madison Reed’s values: Love, Joy, Trust, Courage, and Responsibility.
• Perform and sell products and services, including consultations, color applications, shampoo and blowout services, and retail product recommendations.
• Support localized marketing initiatives to build strong community relationships, promote the Madison Reed brand, and drive foot traffic.
• Lead by example through sales and service behaviors in all guest interactions, including resolving guest service issues.
• Support all aspects of the business, including staffing, front-of-house operations, color and finishing services, and back-of-house support to ensure adherence to company standard operating procedures.
• Demonstrate mastery of all services provided at Madison Reed Hair Color Bars.
• Act as the Manager on Duty during the General Manager's absence, providing in-the-moment team guidance, remote assistance, and occasional on-site support at nearby locations under the direction of the District Manager.
• Achieve monthly sales goals and other key performance indicators, including retail sales, services, and memberships.
• Partner with the General Manager to ensure the Hair Color Bar consistently meets company standards for cleanliness, merchandising, and inventory.
• Develop mastery of all Madison Reed systems, policies, processes, and procedures.
• Coach team members to align individuals’ unique talents and abilities with relevant responsibilities, ensuring high team culture, guest satisfaction, and Hair Color Bar performance.
• Manage employee schedules based on forecasts, business needs, and compliance with local labor laws, budgets, breaks, and meals.
• Support recruiting, interviewing, onboarding, performance management, coaching, talent development, and training of all team members.

Requirements

• Licensed Cosmetologist in the state in which you are applying.
• Master Colorist with advanced color theory knowledge and application skills.
• 2+ years of salon and retail experience.
• 1+ years supervising other team members and supporting inventory, training, labor management, and achieving key operational and performance metrics.
• Flexibility to relocate to other locations as business needs evolve.
• Proficient in proactive problem-solving and troubleshooting.
• Able to prioritize with a high attention to detail, identifying critical and less critical activities and tasks.
• Experienced using current technology in a salon or retail environment.
• Fluent in English.

Physical Demands

• Regularly stand/walk for four or more consecutive hours.
• Repetitive and regular bending and twisting at the waist.
• Manipulate fingers and hands, bend and reach wrists and arms, and reach with hands and arms.
• Move or lift up to ten pounds; occasionally sit, kneel, stoop, crouch, push, or pull.
• Communicate regularly with guests via ongoing conversations and consultations.

Pay

Compensation for this role consists of base hourly pay, commissions, tips, and other bonuses. Potential earnings for this location range from $46.50-$48.50 per hour. Actual compensation is contingent on factors including Hair Color Bar performance, tenure, and time behind the chair.

Benefits

• Comprehensive Medical, Dental, and Vision Benefits.
• Generous Paid Time Off program.
• Company-paid Short- and Long-Term Disability and Life Insurance.
• 100% Company-paid Mental Health Benefits through Talkspace.
• HSA Employer Contributions and FSA Options.
• 401k Participation.
• Learning and Education Programs.
• Madison Reed Gratis + Discounts on Hair Color Bar Services and Products.
• Company-sponsored events + surprise and delights.