Assistant General Manager, Licensed Cosmetologist
About the role
The Madison Reed Hair Color Bar Assistant General Manager supports the roadmap of success for their Hair Color Bar. They assist the General Manager in driving operational excellence and adherence to guidelines, while leading the team to cultivate diverse perspectives, build positive community ties to achieve business goals, and promote Madison Reed's products, services, and values.
Responsibilities
- Demonstrate and develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
- Perform and sell products and services, including consultations, color applications, shampoo and blowout services, and retail product recommendations.
- Support localized marketing initiatives to build strong community relationships, promote the Madison Reed brand, and drive foot traffic.
- Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
- Support all aspects of the business including but not limited to: Staffing, front of house operations, color and finishing services, back of house support to ensure adherence to all company standard operating procedures.
- Step in as the acting Manager on Duty during the General Manager's absence, offering critical management support.
- Manage employee schedules based on forecasts and business needs and in compliance with local labor laws, budgets and breaks and meals.
- Support the location through achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
- Partners with the General Manager to ensure the Hair Color Bar consistently meets company standards for cleanliness, merchandising, and inventory.
- Develop mastery of all Madison Reed systems, policies, processes and procedures.
- Coach team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
- Support recruiting, interviewing, onboarding, performance management, coaching, talent development and training of all team members.
Qualifications
- Licensed Cosmetologist in the state in which you are applying
- Master Colorist with advanced color theory knowledge and application skills
- 2+ years of salon and retail experience
- 1+ years supervising other team members and supporting inventory, training, labor management and achieving key operational and performance metrics
- Flexibility to relocate to other locations as business needs evolve
- Able to prioritize with a high attention to detail, identifying critical and less critical activities and tasks
- Able to use current technology in a salon or retail environment
- Fluent in English
Physical Demands
While performing the duties of this position, team members will regularly stand/walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds. May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds. Additionally, team members will communicate regularly with guests via ongoing conversations and consultations.
Benefits
- Comprehensive Medical, Dental, and Vision Benefits
- Generous Paid Time Off program
- Company Paid Short and Long Term Disability and Life Insurance
- 100% Company Paid Mental Health Benefits through Talkspace
- HSA Employer Contributions and FSA Options
- 401k Participation
- Learning and Education Programs
Big On Benefits
- The Perks?
- Company Sponsored Events + Surprise and Delights
Alert: We are aware of a scam whereby imposters are posing as employees from Madison Reed. Beware of anyone requesting financial or personal information.
Information for Recruiters
We only accept resumes directly from candidates. We do not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and do not pay fees to any such vendors for any unsolicited resumes.
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.