Assistant General Manager -Home2 Suites

About the role

We are currently seeking an Assistant Hotel General Manager who will be responsible for all front desk operations and food and beverage operations to ensure the highest quality standards are met for food, service, cleanliness, and marketing of all hotel operations at the Home2 Suites in York, PA. This key team member will share responsibility for all hotel operations and provide superior service and value to hotel guests.

Schedule

This is a full-time position scheduled for five days per week, typically between 8:00 AM and 5:00 PM. Candidates must have the flexibility to work every other weekend, with shifts ranging from 8:00 AM–5:00 PM or 9:00 AM–6:00 PM. As needed, this role may also require coverage of alternative shifts, including 3:00 PM–11:00 PM, 11:00 PM–7:00 AM, or 5:00 AM–12:00 PM.

Qualifications

• High School Diploma required; a bachelor’s degree in hospitality or restaurant management preferred
• Minimum of 3 years hotel operations or restaurant management experience required
• Demonstrated ability to build relationships with both internal and external customers, as well as provide strong leadership to hotel operations team
• Strong organization, communication (verbal and written), and time management skills are essential
• Flexibility to work a variety of shifts including weekends and holidays required
• Food Handler Certificate preferred
• Bi-lingual in English and Spanish a plus
• Valid Driver's License required

Responsibilities

• Assists in the selection, training, and development of all front desk personnel, breakfast host/hostess, and security/night audit positions
• Assists the General Manager in ensuring the fair and ethical treatment of all co-workers and the maintenance of high morale and low turnover in all departments of the hotel
• Handles all normal tasks associated with front desk operations, including check-ins, checkout procedures, reservations, guest folio inquiries, and problem resolution
• Presents a helpful, courteous, and friendly image to guests and makes an effort to speak to every guest by name
• Responsible for inventory control, replenishment, physical appearance, and ordering of food product for 'The Market' at Marriott properties and the 'Suite Shops' at Hilton properties
• Maximizes room revenue and occupancy levels through suggestive selling
• Utilizes computer equipment to analyze forecast, cost, and revenue reports and makes decisions based on that information to ensure profit maximization
• Accurately handles Company or Brand marketing programs and properly presents the programs to guests with a special focus on Brand loyalty programs and incentives
• Ensures Front Desk is fully staffed at all times, through assignment of co-workers or self to provide coverage
• Ensures through monthly inventory count that adequate equipment and office supply resources are maintained to maximize co-worker performance and customer service levels
• Ensures that all monies due High Hotels are received on a timely basis
• Handles all departmental accounting of monies, receipts, guest accounts, and other forms of credit in accordance with all High Hotels accounts receivable policies and procedures
• Maintains a clean, pleasant, and professional image to the guest
• Represents the Hotel as the manager on duty during hours the General Manager is not on property or otherwise unavailable
• Assists in documenting and maintaining records for periodic appraisal of all front desk, breakfast/pantry, and night audit/security personnel
• Assists in monitoring and enforcing all Company and brand policies, procedures, rules, and regulations affecting all hotel activities to ensure the safety and security of all guests, co-workers, and hotel assets, including those associated with the hotel’s security and emergency practices
• Provides assistance to other co-workers to contribute to the smooth operation of the front desk and other departments as needed, including coffee bar cleanup, assisting hostess, typing, filing, faxing, and copying
• Ensures attendance complies with the standards, including the ability to work a varied schedule as required
• Assists General Manager in reviewing work schedules required to meet the business needs of the hotel and monitoring and enforcing attendance policies
• Complies with Company and Hotel rules and regulations for the safe and efficient operation of hotel facilities
• Mentors and trains new and current co-workers at the front desk
• Assists the GM in establishing plans for continuous improvement of the front desk guest satisfaction scores to ensure outstanding customer service
• Supports High Hotels' efforts and actions related to sustainability, ensuring implementation and compliance within the front desk and breakfast/pantry areas
• May coordinate Hilton Honors and 3rd party booking posting and reconciliation
• Ensures proper communication between shifts (logbook) as well as bank reconciliation at the end of the shift

Benefits

• Eligible for Hilton or Marriott room discounts
• Eligible to utilize our Health Coach and Registered Dietician Employee Assistance Program (EAP) with Aetna Resources for Living
• Eligible to participate in the company’s 401k retirement savings plan
• Eligible to participate in Coworker Activity Committee (CAC) events
• Eligible to nominate and receive the Good Measure Award
• High Five Safety Shoe Reimbursement