Assistant General Manager | Full-Time | Palm Springs Plaza Theatre

About the role

The Palm Springs Plaza Theatre is seeking an Assistant General Manager to support its operations and deliver exceptional experiences.

Responsibilities

• Assist the SVP/General Manager in overseeing day-to-day operations
• Supervise front-of-house, box office, facilities, and event staff
• Ensure all departments are aligned and operating efficiently before, during, and after performances
• Serve as Manager on Duty (MOD) for performances and special events
• Develop and enforce venue policies, procedures, and safety protocols
• Staff Leadership:
• Recruit, train, schedule, and evaluate operational staff
• Foster a positive, inclusive, and high-performing team culture
• Conduct regular staff meetings and performance reviews
• Manage volunteer programs in coordination with department heads
• Financial Oversight:
• Aid Director of Finance in developing and monitoring departmental budgets
• Review and approve operational expenditures within designated authority
• Analyze revenue and expense reports and recommend adjustments
• Support contract negotiations with vendors and service providers
• Patron Experience:
• Champion a best-in-class audience experience from arrival to departure
• Resolve patron complaints and escalated customer service issues professionally
• Oversee accessibility programs and ADA compliance initiatives
• Collaborate with Director of Marketing to enhance audience engagement and retention
• Facility & Safety Management:
• In coordination with the Operations Manager, oversee routine maintenance, repairs, and cleanliness standards
• Ensure compliance with all City of Palm Springs, state, and federal safety regulations
• Manage emergency response plans and conduct regular safety trainings
• Coordinate with security personnel during events
• Work alongside preservation and facilities teams to maintain the integrity of the theatre's historic architecture
• Community & Civic Engagement:
• Represent the Palm Springs Plaza Theatre at community events, civic meetings, and local business partnerships
• Build and maintain relationships with the Palm Springs Plaza Theatre Foundation, Board of Directors, City of Palm Springs, neighborhood organizations, and downtown business associations

Qualifications

• Bachelor's degree in Arts Administration, Business, Hospitality Management, or related field required
• 3–5 years of progressive experience in venue management
• Demonstrated supervisory and team leadership experience
• Knowledge, Skills & Abilities:
• Excellent written and verbal communication skills
• Proficiency in budget management, financial reporting and forecasting
• Proficiency in Microsoft Office Suite (required) and venue management software (e.g., Prism, Ticketmaster, CRM systems)
• Ability to manage multiple priorities in a fast-paced, high-energy environment
• Ability to remain calm and decisive under pressure
• Strong problem-solving and conflict resolution skills

Preferred Qualifications

• Experience working in a nonprofit performing arts organization
• Familiarity with ADA compliance and accessibility best practices
• Experience working with or within a historic landmark venue
• Knowledge of the Palm Springs and Coachella Valley arts and tourism landscape
• Bilingual in English/Spanish strongly preferred

Work Schedule

Must have a flexible schedule, including evenings, weekends, and holidays, in alignment with the theater's performance calendar. Must be available to serve as Manager on Duty during performances and events as needed.

Benefits

This position pays an annual salary of $100,398-$130,500 and is bonus eligible. Benefits for Full-Time roles include Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).