Assistant General Manager, Cafe

Responsibilities

• Support the General Manager in upholding all brand standards and core values.
• Identify and act on opportunities and challenges to maximize the business' full potential.
• Execute the Cafe Sales & Marketing plan and help achieve year-over-year entrée count growth.
• Mentor and coach junior management staff to understand financial goals.
• Communicate a clear operating direction based on a sound understanding of the business.
• Support the GM in building a highly functional team of management and hourly team members.
• Foster an environment of customer advocacy where all team members prioritize guest needs.
• Execute established standards for guest satisfaction that meet or exceed brand standards.
• Support the GM in responding to and addressing guest feedback from various sources.
• Achieve Cafe staffing objectives by attracting and retaining talented individuals.
• Define goals and expectations for management and hourly team members using performance review tools.
• Develop, implement, and execute learning and developmental programs for all individuals under his/her stewardship.

Qualifications

• Minimum 10 years of experience in the hospitality industry, inclusive of restaurant front line operations.
• Bachelor's degree in Business or documented entrepreneurial hospitality leadership.
• Strong leadership and interpersonal skills, verifiable by peers and prior supervisors.
• Consultative skills and ability to work cross-functionally.
• Excellent verbal and written communication skills.
• Strong problem-solving skills demonstrated through the ability to diagnose and develop recommended solutions.
• Potential and aspiration to serve as a Hard Rock General Manager.