Assistant General Manager | AVA Coconut Grove

WHO ARE WE? Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences. Summary: The AGM, AVA, Coconut Grove will be responsible for managing and supporting daily operations. Oversight of management, employee development, and guest satisfaction are top priorities. Performance will be measured by consistent delivery of results while upholding company standards, expectations, and following systems. Holidays, late nights, and weekend hours are required. This position reports into the GM. RESPONSIBILITIES: Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engagedProvide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous serviceProactively visit with and interact with guests and members; build loyalty and face/name recognitionPositively handle guest requests and accept feedback with graceProvide sound resolution(s) to guest complaints with poise and professionalismUnderstand the market and surrounding areas (i.e. restaurants, businesses, hotels) in Coconut Grove, FLRegularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedbackMaintain highest level of safety, security, sanitation, and cleanliness of facilityMust understand how to use basic computer applications and POS systemsStaff, train and develop guest-focused employeesManage team accountabilityMaintain good rapport with vendors to ensure quality and consistencyInstill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skillsSound decision making capability while protecting the restaurant/Company in instances of urgencyAssist in conducting quarterly restaurant staff evaluationsFollow company guidelines to effectively manage laborAchieve restaurant financial goals as specified to applicable area of responsibilityControl cash, credit, and other receipts by following company cash handling/reconciliation proceduresAssist GM in developing plan to meet or surpass expectations set by P&L projections with an eye toward maximizing efficiency and productivity Requirements/Qualifications: Minimum of 5 years fine dining/upscale luxury experience as a GM or AGM is required in a high-volume restaurant settingBachelor’s degree in business administration, hotel administration or related field of study or any equivalent combination of education and/or experience is desirablePrevious experience with new openings and luxury dining service standards are requiredExecute and maintain quality and consistency of food, beverage, and service with full adherence to standards; act with a sense of urgency, be friendly, professional, and engagedProvide sound resolution(s) to guest complaints with poise and professionalismRegularly measure and evaluate service through restaurant service audits and leveraging guest/employee feedbackMaintain highest level of safety, security, sanitation, and cleanliness of facilityMust understand how to use basic computer applications and POS systemsStaff, train and develop guest-focused employeesManage team accountabilityInstill a culture of excellence and inspire confidence throughout the restaurant staff while displaying strong leadership skillsSound decision making capability while protecting the restaurant/Company in instances of urgency Other Skills and Knowledge: Punctuality and regular and reliable attendance. Must be able to work days, nights, weekends and holidaysEffective communication, written and interpersonal skillsTime management skillsMaintain confidentiality of company information and recipe data Physical Demands And Work Environment: General office assignments-(typing), which lends itself to repetitive motionBe able to reach, bend, stoop and frequently lift to 50 poundsAbility to be in warm (hot) weather conditions throughout shiftHigh volume music played throughout shift The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.