Assistant General Manager

About the Role

The Assistant General Manager supports the General Manager in leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics, and ensuring the efficient daily operations of the store. This role is responsible for ensuring regulatory compliance while delivering an exceptional customer experience.

Responsibilities

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results.
• Maintain brand standards in visual merchandising.
• Ensure consistent regulatory compliance with all state-specific regulations.
• Review, communicate, and ensure compliance with all company SOPs, and work with the General Manager and other leaders to assure that any changes are communicated to employees.
• Provide coaching, training, and development to the team, focused on company service standards and accountability to meet specific objectives.
• Monitor and maintain store inventory.
• Handle and resolve patient issues and escalations when on duty.
• Maintain professional working relationships with business partners.
• Assist the General Manager in managing the labor budget to meet the needs of the business.
• Maintain strict confidentiality and compliance.
• Perform other tasks assigned by management.

Qualifications

• Two years of related experience and/or training, or equivalent combination of education and experience.
• Prior management experience, preferably in retail and/or customer service, is a plus.
• Must have prior cash handling experience.
• Ability to train, develop, and evaluate a team of 40+ employees.
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to communicate in conversational English, operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices.
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures.
• Ability to interact with customers and team members respectfully and politely.

Additional Requirements

• Must possess a valid driver’s license and pass an MVR background check (delivery locations only).
• Must be able to pass a level 1 and level 2 background check.
• Must be at least 21 years of age.
• Must function independently, with flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to relate to and work with patrons of different ages and abilities, including those experiencing emotional distress or displaying a hostile attitude.

Physical Requirements

• Constantly required to move/traverse throughout the entire facility, including tight spaces.
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public.
• Observe/inspect details at varying ranges; operate computing devices.
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50 lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl).
• Must have visual and auditory acuity with or without aids to perform all functions of the position.
• Occasionally required to remain in a seated position.

Schedule

40-45 hours weekly with flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Requisition ID: 20917
Remote Work Available: No
Department: Retail
Reports To: General Manager
FLSA Status: Hourly

Salary will be commensurate with experience. A comprehensive benefits package, including paid time off, is offered with this position.