Assistant General Manager

About the role

The Assistant General Manager (AGM) contributes to Smoothie King’s success by assisting the GM in leading the team to create and maintain an exceptional Guest Experience while upholding brand standards, modeling and acting in accordance with the company’s mission and core values. The AGM is involved in all areas of store operations.

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team to provide a great guest experience and fulfill the mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to the community.
• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement, and partner with the General Manager to address them.
• Manage cash activities for the store, including daily deposits.
• Ensure compliance with food safety guidelines and that all team members are in compliance.
• Champion and embody the company’s culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating updates or replacements of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Requirements

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run the store effectively, which may include a variety of days, evenings, weekends, and holidays.
• ServSafe Certification.

About Smoothie King

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea. The company is driven by a genuine commitment to helping people live healthier lives through nutrition. For over 40 years, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.