Assistant General Manager

About the role

ShipMonk isn't just a 3PL, we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. We are seeking an Assistant General Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More.

Responsibilities

• Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
• Ensures the physical condition of the warehouse and equipment is properly maintained
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
• Ensures a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping
• Manages the budget and P&L of the operation
• Maintains operational excellence in all warehouse areas, related equipment, and systems
• Pairs with others to maintain the proper layout of warehouse and product placement
• Maintains facility key performance indicators (KPI) to ensure profitability and productivity
• Ensures accurate timekeeping for direct reports and reporting teams
• Participates in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
• Addresses complaints and resolves problems
• Safeguards warehouse sanitation in your assigned department

Requirements

• Ideal candidates will have a Bachelor’s degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations
• Minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training
• Experience with warehouse management systems
• ShipMonk prefers that all AGM's have experience with labor management systems and productivity initiatives
• Lean Six Sigma certification
• Proficiency with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation
• Ability to effectively present information and respond to questions from groups of managers, clients, and internal and external customers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports

Qualifications

• Ability to effectively present information and respond to questions from groups of managers, clients, and internal and external customers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports

Skills

• Warehouse management systems
• Labor management systems and productivity initiatives
• Lean Six Sigma certification
• Enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation

Benefits

• Full health benefits coverage (medical, dental, vision)
• Unlimited Paid Vacation Time
• 401(k) retirement plan
• Referral Bonus Program

Pay

Competitive salary commensurate with experience

Schedule

Full-time position