Assistant General Manager

The role

Runs a ShipMonk fulfillment center means managing thousands of daily decisions, from inbound receiving to outbound accuracy, while keeping a team of 40+ people moving in the same direction. As AGM, you're the operator who makes that happen every shift.

What you'll own

• Daily operations. Inbound, outbound, inventory accuracy, equipment maintenance, and sanitation standards. You set the expectations and hold the team to them.
• P&L and KPIs. You track the numbers that matter, labor cost, throughput, error rates, and you understand what levers to pull when they're off.
• People and culture. You hire supervisors, develop frontline leads, and build a team that doesn't need you to solve every problem. You run performance conversations directly and consistently.
• Cross-functional coordination. You work with customer service, sales, and other facility leaders to make sure warehouse activity doesn't create problems downstream.

What you bring

• 6 to 8 years in fulfillment, distribution, or supply chain operations, including leading teams of 40 or more
• Experience managing a facility budget and hitting operational KPIs
• Comfort with WMS and enterprise tools (Excel, project management software, process documentation)
• A track record of building supervisory layers, not just managing individual contributors
• Strong enough communication to present to executives and work a warehouse floor in the same day
• Lever Six Sigma certification is a plus. A degree helps, but equivalent operational experience is fine.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all-inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Core Values

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

Benefits

• Full medical, dental, and vision coverage
• Unlimited PTO
• 401(k)
• Referral bonus program