Assistant General Manager

Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and 170+ offices across New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California. We provide medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually. Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff, and all team members. Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years and has received Great Place to Work certification.

Benefits

Full-time employees (30+ hours per week) are eligible for:

• Medical (Virtual Care included), HSA/FSA, Dental, and Vision benefits effective the 1st of the month after hire date
• 401K after 30 days of employment
• Company-sponsored Short Term Disability (non-California employees only)
• Pre-tax savings for public transit commuters
• Your birthday as an additional personal holiday

Part-time employees (less than 30 hours) are eligible for:

• Dental and Vision benefits effective the 1st of the month after hire date
• 401K after 30 days of employment
• Employee discounts on Schweiger skin care products & cosmetic services

About the Role

Full-time Assistant General Manager position at our Boca Raton, FL office. The Assistant General Manager oversees their respective office, teams, and processes essential to our success. An AGM helps build a team of capable and competent employees to enhance and optimize operational performance.

Schedule

Full time, 30+ hours per week. Availability Monday through Friday with occasional Saturdays during business hours of 6am–6pm. Flexibility to cover in a team environment is required.

Responsibilities

• Develop an A-team that delivers A-level operational outcomes and processes, fostering a culture of positivity with NPS for providers & staff above 82.
• Perform as a stable operations leader, achieving KPIs and measurable goals such as financial collections, no-show rates, and provider utilization.
• Optimize operational processes to meet goals, including staffing percentages and budget adherence.
• Collaborate effectively with other company departments to achieve successful results.
• Drive key change and transformation initiatives aligned with organizational strategic goals.
• Audit SOPs and ensure accountability for SOP compliance at all office levels, coaching staff to ensure all are A-players.
• Hold the team accountable for C.A.R.E Core Habits.
• Build a capable and competent office team while working closely with Operations, HR, Billing, Accounting, IT, Marketing, PSC, providers, and fellow offices.
• Develop the office team cost-effectively and build a knowledge base across all disciplines.
• Provide a strong culture of continued education and training for all staff members.
• Manage, develop, and coach Patient Coordinators (PCs) and Medical Assistants (MAs).
• Ensure full accountability of office SOP compliance through consistent auditing and follow-through.
• Achieve monthly office goals set by the General Manager, tracking financial and patient satisfaction goals, including no-show rates, financial balance collection, inventory tracking, and patient satisfaction.
• Ensure staffing, medical supplies, and office supplies meet or are below budget.
• Promote a culture of positivity and long-term sustainability, obtaining high levels of patient satisfaction (NPS above 82 or office-specific goal).
• Review NPS results daily and respond to promoter and detractor scores, implementing action plans for areas of opportunity.
• Resolve all patient messages within 24 hours and update patients daily until resolved.
• Maintain 15+ 4/5 star external reviews (Yelp/Google).
• Achieve smooth, autonomous office-level operations with minimal provider and staff complaints.
• Ensure the office runs independently with most problems resolved at the site level.
• Create a positive and respectful office environment.
• Close out and act on all biopsies or labs from over two weeks ago.
• Reconcile collections and manage deposits per SOP.
• Understand MA and PC roles to fill in as needed.
• Maintain regular communication with providers and involvement in office decisions to ensure team alignment.
• Verify all office appointments for the next two days are accurate and correct scheduling errors.
• Assist in staff scheduling management and provider scheduling data entry for payroll.
• Support staff recruitment and interviews.
• Assist as AGM at another office in the geographical region if needed.
• For offices with Mohs surgery: ensure cases are done in-house unless otherwise requested, maintain CLIA certification and lab directorship, and ensure Mohs staff are properly credentialed and trained. Set up post-care concerns to go directly to the surgeon.
• Perform other duties as assigned by the supervisor.

Requirements

• 2+ years in a Medical Assistant/RN role with leadership experience
• Ability to take initiative
• Strong communication skills
• Experience with EMR (Electronic Medical Records)
• Strong problem-solving skills
• Working knowledge of HIPAA & OSHA compliance

Pay

Compensation range: $55,000—$60,000 USD