Assistant General Manager

Since launching in September 2021, LUV Car Wash has been on a mission — and we're just getting started. In under five years, we've grown close to 90 locations across six states (CA, NV, FL, GA, PA, and NJ), and we're not slowing down. Our mission is to become a top car wash company by growing our people, creating and maintaining strong operations, and living a culture of continuous improvement. We live that out through our values: we get stuff done, we work as a team, we do the right thing, we have fun — and most importantly, we LUV what we do.

About the role

We're looking for an Assistant General Manager who embodies these values and is ready to support site operations, help build a winning team, and grow into the next leader driving our mission forward.

Reports to: General Manager. FLSA Status: Non-Exempt.

Responsibilities

• Direct cars into the wash tunnels.
• Carry out visual inspections of vehicles to confirm their condition before sending them into the tunnel.
• Perform cleaning of facility and ensure everything is organized and kept in the appropriate place.
• Monitor inventory and supplies and assist with orders.
• Ensure adherence to all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Perform other related duties as required and assigned.
• Assist with recruiting, developing, and motivating teams to deliver the company's mission.
• Follow standard procedures for cash management to include daily reconciliations, audits, and deposits.
• Demonstrate current competencies applicable to the job position.
• Remain updated on company policies and affairs through appropriate sources, such as the internal employee website.

Requirements

• High School Diploma or GED equivalent.
• A minimum of 1 year of car wash experience is required.
• Excellent verbal and written communication skills.
• Passionate about creating genuine connections with team members and providing excellent customer service.
• Moderate proficiency in MS Office, including Excel, is required.

Physical Demands

• Occasional prolonged periods of walking/standing.
• Physical ability to move equipment and tools as needed.
• Must be able to lift a minimum of 30 pounds.
• Work in extreme weather.
• Work in a wet environment and wear PPE correctly throughout the day.

Benefits

• Bonus Eligible — earn extra for driving results
• Overtime Available — more opportunity to grow your paycheck
• 401(k) Match — we invest in your future
• Health Benefits/HSA
• Vision & Dental Coverage
• Life Insurance
• Paid Vacation
• Paid Sick Time
• Employee Discount Program
• Employee Assistance Program (EAP)