Assistant General Manager

1950 Fulton St, Brooklyn, NY 11233

About Us

Step into the future of laundry services! As America's largest retail laundromat operator, we're not just doing laundry—we're changing an industry. We’ve built over 250 locations since 1996, pioneering the "super store" concept. Our 4,000+ sq ft facilities feature cutting-edge equipment, ample seating, and a customer-first approach that is setting industry standards.

Pay

Pay Range: $18.00/hour

• Sales-Based Bonus Program
• Earn Tips from customers as recognition of exceptional service

Benefits

• Comprehensive medical benefits (Health Care Coverage Option)
• Employee Discount Program – special perks and savings
• Professional Development & Growth – advance with a fast-growing company

About the Role

As the Assistant General Manager (AGM) at our store, you'll partner with the General Manager to drive exceptional customer experiences and operational excellence. In this leadership role, you'll manage wash, dry, and fold services while maintaining pristine store conditions, promoting laundry products, and fostering a welcoming environment. We seek detail-oriented leaders who excel at providing quality service, building community connections, and ensuring smooth daily operations. Join our team to develop your leadership skills while making a positive local impact through exceptional laundry services.

Responsibilities

• Deliver Outstanding Customer Service – be the face of the store and ensure a seamless, hassle-free experience
• Maintain Store Excellence – keep the store clean, safe, and operating at peak efficiency
• Staff Supervision – oversee and support staff during shifts, providing guidance and ensuring adherence to company policies and procedures
• Inventory Management – stay ahead of supply needs, from detergent to cleaning supplies, keeping our shelves stocked and our stores clean
• Operational Support – assist in the day-to-day management of the laundromat, ensuring the facility is clean, organized, and fully operational at all times

Requirements

• Proven Leadership Experience – 2+ years in retail, service, sales, or operational management
• Strong Business Acumen – experience managing budgets, driving revenue, and controlling costs is a plus
• Maintenance Skills – committed to rolling up your sleeves and being hands-on with operations and maintenance needs
• Excellent Communication Skills – ability to motivate teams and serve customers
• Strong Sales Mindset – experience working in retail
• Physically capable – able to stand for long periods and lift up to 35 lbs
• Flexible Schedule – ability to work evenings and weekends as needed
• Bilingual is a plus, but not required

Job Type: Full-time
Work Location: In person