Assistant General Manager

About the role

The Assistant General Retail Manager plays a pivotal role in supporting the overall management and operations of the retail facility. This position requires a combination of leadership, operational expertise, and a strong understanding of the cannabis industry and its regulatory landscape. This role reports to the Retail General Manager.

Responsibilities

• Team and Leadership
  • Lead staff training and development, assist in hiring and team management
  • Conduct employee reviews and build staff schedules
  • Assist the General Manager in meeting payroll expectations
  • Be a cultural leader for all team members and lead by example to meet company culture goals and expectations
  • Lead and assist in staff coaching and setting standards of success for every team member
• Revenue and Business Leadership
  • Lead and assist the General Manager in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations
  • Effectively communicate sales goals, promotions, and business expectations with staff on a daily basis
  • Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service
  • Participate in competitive analysis and be a champion of the business
  • Manage all inventory processes and reconciliation to ensure accuracy and prevent loss
• Logistics
  • Lead and assist in daily store opening and closing duties, such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business
  • Assist the General Manager in all management-related responsibilities and day-to-day functions
  • Manage all in-store cash flow: till setting, cash handling, and cash depositing
  • Work with the General Manager to ensure adequate upkeep of the store: supply ordering, cleaning, and general housekeeping practices
  • Be a front line of maintenance for the facility by actively communicating needs and fixes
• Inventory Management
  • Lead and assist in creating a culture of compliance through staff training, self-education, and adherence to all compliance requirements
  • Lead and assist in all inventory processes: intake, invoice management, organization, selling, and staff training and development
  • Prioritize shelf stocking and keeping online menus accurate at all times of the day through routine and development adherence
  • Work with the General Manager to track critical stocking needs
• Customer Experience
  • Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising
  • Effectively communicate the promotion calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
  • Effectively communicate the pop-up and events calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
  • Lead and assist all Loyalty program-related needs and initiatives with staff and customers
  • Lead and assist in all customer experience initiatives that build value and loyalty
• General
  • Meet any and all other leadership requirements as they are related to high levels of leadership
  • Be an adaptable leader and maintain a high level of communication with leadership and store staff alike
  • Perform other duties as assigned

Requirements

• At least 1 year in a leadership position in retail, hospitality, service, or cannabis-related industries
• Cannabis industry experience preferred
• Must be able to clear a background check
• Strong written and verbal communication skills
• Demonstrated capability in people management and culture building
• Positive attitude and flexibility
• Demonstrated experience in cash and inventory management
• Microsoft Suite experience