Assistant General Manager

About the role

The title says Operating Manager, and that's intentional. The best operators in this business don't just run a restaurant, they build a team. They set the culture. They develop people. They create an environment where staff wants to show up and customers keep coming back. If that's how you lead, we want to meet you.

Responsibilities

• Own the full operation: people, product, financials, and culture
• Recruit, train, and develop every person in your store
• Run performance evaluations, handle scheduling, manage conflicts, and build a bench of talent ready to move up when the opportunity comes
• Manage budgets, control food and labor costs, monitor sales targets, and keep your P&L healthy
• Set and uphold service standards that make guests feel taken care of, and handle complaints and escalations in a way that turns a bad experience into a loyal customer
• Stock management, safety and health compliance, promotional execution, pricing integrity, keep every corner of your store running at Papa John's standards, consistently and without shortcuts

Requirements

• Experience: Minimum of two years in restaurant management or supervision
• Education: High school diploma or GED required
• Certification: ServSafe or local/state food service certification
• Logistics: Valid driver’s license, reliable transportation, and insurance
• Availability: Must be able to work flexible hours, including days, nights, weekends, and holidays