Assistant General Manager

About the Role

Our Assistant General Manager is a customer-centric leader who supports, mentors, and directs the team to ensure high levels of employee and resident engagement. This role acts as the General Manager in their absence and plays a key part in staff development, property administration, facilities management, financial performance, and customer experience.

Responsibilities

• Staff Development and Leadership:
  • Set a Service Excellence standard and inspire teams to achieve it.
  • Promote harmonious relations among residents, staff, and the surrounding community while enforcing company policies.
  • Assist the General Manager with training, coaching, and developing exceptional team members.
• Property Administration:
  • Coordinate and supervise contracted services (e.g., pest control, landscaping, snow removal, repairs).
  • Advise on community aspects, including market conditions, physical property, policies, and emergencies.
  • Deliver legal/resident notices and file evictions in compliance with local ordinances.
  • Manage resident accounts, utility billing, accounts receivable, and regular audits.
• Facilities:
  • Oversee curb appeal, common areas, and preventative maintenance to ensure safety.
  • Inspect grounds, interiors, and amenities to ensure compliance with codes and company standards.
  • Coordinate work orders with staff/vendors, ensuring timely completion and resident communication.
• Financial Performance:
  • Maintain occupancy at or above 99% and collections at or above 98% of potential income.
  • Perform lease processing, administration, and audits of property management software.
  • Oversee collections to keep delinquencies under 2% of income.
  • Achieve high net operating income (NOI) through cost control, revenue improvement, and budget management.
  • Assist with monthly reports, budget targets, and variance reports.
  • Ensure timely submission of invoicing, payroll, and hiring paperwork.
• Customer Experience & Sales:
  • Manage customer sales interactions and direct team members to align with company standards.
  • Execute customer engagement initiatives and marketing opportunities.
  • Manage promotional materials and property incentives within budget.
  • Partner with the Centralized Sales Team to achieve sales and revenue goals.
  • Assist with hiring, employee retention, and attracting candidates.

Requirements

• Bachelor’s degree or 1+ years of experience in student/multi-family housing or equivalent education/experience.
• Proficiency in Microsoft Outlook, Word, Excel, and property management software (Entrata).
• Working knowledge of market-rate and LIHTC programs, Fair Housing Laws, and EEO Laws.

Qualifications

• Passion for sharing knowledge and contributing to CLS Living’s growth.
• Strong ambassador of CLS Living’s culture and vision within the community.
• Personal drive for self-improvement and career growth within the company.
• Entrepreneurial mindset—creative, challenges the status quo, and meets resident/company needs.
• Strong skills in hiring, staff development, budgeting, marketing planning, and operations management.

Benefits

• Generous paid time off
• 401(k) matching
• Health, dental, and vision insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Parental leave
• Professional development assistance
• Relocation assistance
• Unparalleled company culture
• Opportunities for growth and advancement
• Fun and flexible work environment