Assistant Front Office Manager - Overnight Relief

About the Role

Arlo Hotels, an independent lifestyle hotel, is actively seeking a dynamic Assistant Front Office Manager. The ideal candidate is passionate about people, driven by purpose, and clever in their approach. This position is responsible for the daily operation of the front desk and liaising with any area impacting guest service. It involves planning, directing, and coordinating activities to ensure exceptional service, providing operational support, distributing information, training, motivating, and recognizing team members, and exercising independent judgment and initiative.

Responsibilities

• Always treat guests with courtesy and respect in a variety of situations and display honesty & integrity.
• Supervise the Front Office Department – Lobby Hosts, conduct pre‑shift meetings, and assign, coordinate, and supervise work activities.
• Communicate effectively to staff using development reviews, training, departmental orientation, and monthly departmental meetings.
• Motivate, develop, train, mentor, and recognize team members.
• Maximize room sales, room revenue, and profit while delivering outstanding service and creating memorable experiences.
• Assist in leading and supervising operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while maintaining acceptable profit margins.
• Embrace and live Arlo Hotels’ values and culture.
• Prepare team member schedules, complete payroll, and monitor labor costs by reviewing daily schedule vs. occupancy and operational demands.
• Ensure completion of shift closings, room deposits, refunds, rebates, and all necessary paperwork.
• Conduct performance reviews with reporting team members.
• Respond immediately to emergency situations, complete incident reports, and follow up with guests and staff.
• Manage same‑day rooms inventory and rate yielding.
• Take personal responsibility for correcting service problems and creating memorable guest experiences.

Qualifications

• Any combination of education and experience providing the required skill and knowledge for successful performance.
• Hospitality Diploma or Degree preferred.
• Minimum 2–3 years in a management position.
• Background in hospitality or customer service.
• Opera experience.

Benefits

• Medical, Dental, Vision
• 401(k) – after one year
• Tuition Reimbursement

Pay

Salary: $66,300 annually