Assistant Front Office Manager - Holiday Inn Dulles

About the role

The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring guest satisfaction, and managing the front office staff.

Responsibilities

• Oversee front desk operations, including check-in/check-out processes, room reservations, and maintenance requests.
• Ensure guest satisfaction through prompt and courteous service.
• Manage front office staff, providing training and performance feedback.
• Handle guest complaints and resolve issues efficiently.
• Prepare reports and ensure compliance with hotel policies and procedures.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.

Requirements

• At least 2 years of experience in hospitality management or related field.
• Proven ability to manage a team and handle customer service inquiries.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite.
• Valid driver’s license and reliable transportation.

Qualifications

• High school diploma or equivalent.
• Hotel Management certification preferred.

Skills

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of hotel operations and procedures.
• Basic computer skills, including data entry and report writing.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Accommodations for employees with disabilities.
• Professional development opportunities.

Pay

$20-$25 per hour based on experience.

Schedule

Monday through Friday, 8:00 AM - 5:00 PM.