Front Office Assistant Manager | The SOMM Hotel & Spa

About the role

The SOMM Hotel and Spa, located in the heart of Woodinville, Washington, is seeking a Supervisor, Front Office to join our dynamic team. This role offers a unique blend of responsibilities, including supervising procedural aspects of the hotel's front office, ensuring guest and employee needs are met, and fostering a values-based culture.

Responsibilities

• Supervising procedural aspects of the hotel’s front office (including Front Desk, Valet, PBX, and Reservations if applicable)
• Maintaining a presence during peak traffic periods
• Ensuring guest and employee needs and concerns are responded to in a timely, professional, and friendly manner
• Performing front desk agent duties as necessary, such as registration, check-out, and processing room reservations for guests
• Aiding in the training, coaching, and development of team members
• Aiding in interviewing team members
• Maintaining an up-to-date working knowledge of all property amenities and special events
• Preparing daily reports and distributing as directed
• Assisting in solving deficiencies related to front office standards
• Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
• Completing designated cashier and closing reports in the computer system
• Fulfilling all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to the manager, ensuring uniform and personal appearance are clean and professional
• Maintaining confidentiality of proprietary information and protecting company assets
• Welcoming and acknowledging all guests according to company standards
• Supporting team members to reach common goals
• Performing other reasonable job duties as requested by supervisors

Requirements

• 2+ years front-desk supervisory or lead experience in Marriott hotels required
• Strong Lightspeed knowledge and experience
• Strong written and verbal communication skills required
• Previous customer service or guest relations experience required
• The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• The ability to acquire a WA MAST Certification
• The ability to solve practical problems when only limited standardization exists
• The ability to interpret written and oral instructions
• Must possess basic negotiation skills and strong customer relations skills
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel, and Word

Qualifications

The SOMM Hotel and Spa is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values: Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect.