Assistant Front Office Manager
About the role
Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
Maintain accuracy with guest records, billing and payment processing.
Cover cash handling procedures, deposits and billing accuracy.
Cover coordination with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
Foster a positive work environment and promote teamwork among associates.
Monitor staff performance and provide coaching and feedback.
Recruit, train, schedule and supervise front desk associates.
Address and resolve guest complaints and special requests promptly and professionally.
Responsibilities
- Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
- Maintain accuracy with guest records, billing and payment processing.
- Cover cash handling procedures, deposits and billing accuracy.
- Cover coordination with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Foster a positive work environment and promote teamwork among associates.
- Monitor staff performance and provide coaching and feedback.
- Recruit, train, schedule and supervise front desk associates.
- Address and resolve guest complaints and special requests promptly and professionally.
Requirements
- Bachelor’s degree in hospitality management or related field is preferred.
- 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.
- Experience with property management systems and hotel reservation software is preferred.
- Excellent customer service and conflict resolution abilities.
- Strong leadership, communication and problem-solving skills.
- Ability to work flexible hours; including weekends and holidays.
Qualifications
- Preferred Bachelor’s degree in hospitality management or related field.
- At least 3-5 years of experience in front desk or hotel operations.
- At least 1-3 years of supervisory experience.
- Experience with property management systems and hotel reservation software.
- Excellent customer service and conflict resolution abilities.
- Strong leadership, communication and problem-solving skills.
- Ability to work flexible hours; including weekends and holidays.
Skills
- Customer service and conflict resolution.
- Leadership, communication and problem-solving skills.
- Flexible scheduling ability.
Benefits
Compensation range: $70,000 - $75,000.
Pay
Compensation range: $70,000 - $75,000.
Schedule
Flexible hours; including weekends and holidays.
Benefits
Equal opportunity employer.