Assistant Front Office Manager

About the role

This team member is responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Be proficient at all Guest Service systems and processes.
• Supervise, train, coach and mentor Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Responsible for all front office activity during scheduled shifts and as necessary.
• Monitor and adjust room availability status.
• Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
• Complete the following individual duties:
  • Daily Cash Report (DCR)
  • No-Shows
  • Billing disputes
  • Accounts receivable
  • Banking
  • Bad checks, credit card debts
  • Open, stamp, sort, distribute mail
  • Accounts payable preparation
  • Security reports
  • Check and audit banks
  • Check travel agent commissions, franchise frequent stay program activity and central reservations.
  • Check Maid’s List and ensure room availability status is accurate.
  • Review and verify that timecards are accurate.
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Supervisory Responsibility

• Responsible for supervision of Guest Service Team.
• Has overall responsibility of room operations in the absence of the Front Office Manager.

Benefits

• Medical, Dental and Vision Insurance
• 401k
• Vacation and Sick Leave
• Travel Perks
• Quarterly team building and volunteering opportunities
• Select charity promotions throughout the year

Pay

Salary Range: $70,304-$74,000 annually