ASSISTANT FRONT OFFICE MANAGER

Job Summary

Manage the daily operations of the AT&T Hotel and Conference Center's front desk by providing support to front desk staff and assisting with any guest challenges.

Key Responsibilities

• Assist the Front Office Manager with the daily operation of the Front Desk, coordinating with other departments as required to manage Guest satisfaction.
• Aid in the day-to-day operation of the Front Desk by ensuring staffing, service, and financial standards are met. Prepare any relevant reports or documentation as needed.
• Ensure the day-to-day operation of the Front Desk meets AAA 5-Diamond and PLATINUM SERVICE standards by working alongside colleagues on a regular basis.
• Participate in the Rooms Division daily Manager on Duty schedule rotation and become part of the Lobby Greeter rotation.
• Attend management meetings and those related to the Front Desk.
• Responsible for the day of rooms inventory control, effective blocking of reservations to maximize occupancy, rate, and guest satisfaction, along with coordinating future days inventory control.
• Handle guest compliments, complaints, and concerns in an appropriate manner to ensure guest satisfaction and fiscal responsibility.
• Aid in preparing staffing schedules, training of current and new colleagues, maintaining department payroll reports, vacations, holidays, sick leave, and absence records.
• Assist with interviewing candidates for all Front Desk job openings; conduct Performance reviews, and performance manage as required, with supporting documentation.
• Ensure appearance standards are maintained at the Front Desk along with other Employee rules, regulations, and policies.
• Avoid inaccuracies in 5 & 10 day VIP reports or any other reports generated from the Front Office.
• Manage the PLATINUM SERVICE program, coordinating same day arrivals.
• Review Group Resumes, VIP Alerts, Site Inspections, and arrival and departure manifests to ensure consistent service standards.
• Consistently review guest information on guest folios and reservations, review scheduled/un-scheduled departures and stay-overs, while monitoring the accuracy of room counts and inventory levels.
• Control stock inventory levels, monitor workstations for cleanliness and organization at the Front Desk and in the back office areas.
• Regular attendance in conformance with the standards, which may be established by Flik from time to time, is essential to the successful performance of this position.

Preferred Qualifications

• Prior hotel experience
• Excellent communication skills, both written and verbal
• Necessary management skills to include problem solving, decision-making, leadership, organization, planning, initiative, enthusiastic attitude towards customer service, and a commitment to a team environment
• Flexible concerning scheduling needs and requirements
• 2 or 4 years college degree preferred

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Equal Opportunity Employer

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Contact

You have been invited to a 30 min interview with Compass! Now JOIN our FAMILY Your future is waiting. Let’s get started.