Assistant Front of House Manager

About the role

Manage, schedule, and coordinate all Front of House Supervisors and Staff members. Advance production and logistics with clients and internal departments regarding tour or venue activations. Oversee event day operations of the Front of House department. Navigate various databases to facilitate payroll and ticketing. Uphold and execute venue policy and standards of service as an acting role model for all Front of House team members.

Essential duties and responsibilities

• Manage scheduling and payroll for all Front of House team members, ensuring adequate coverage for events and adjusting as necessary based on attendance and event requirements.
• Control labor costs and manage financial reporting of all department overhead and working capital, including the use of third-party staffing support.
• Oversee Front of House operations during events, ensuring guests are seated efficiently, VIP activations occur on time, and aiding/addressing any customer concerns before, during, and after the event.
• Ensure ushers enforce safety procedures, including crowd control, emergency exits, and venue specific rules, to maintain a secure environment for all attendees.
• Collaborate and report to Front of House Manager regarding venue improvements, staff training, event emergencies, etc.

Supervisory responsibilities

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and experience

• Must be 18 years of age or older
• High School degree or equivalent is required
• Two years prior experience in a customer service position preferred

Skills and abilities

• Excellent customer service and interpersonal skills
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills
• Ability to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events
• Must have good organizational skills

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working conditions

Location: On Site - Van Andel Arena, Acrisure Amphitheater

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.