Assistant Front End Manager

About the role

The Front End Manager reports to the Store Director and is responsible for ensuring all customers receive fast, friendly, accurate checkout service. This position manages and schedules duties of various Front-End staff members and oversees the completion of daily cash, balancing, reconciliation, and payroll reports.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Company's philosophy of personalized service.
• Serves as overflow cashier as necessary.
• Directs and supervises front end activities including: monitoring customer traffic and service level, coordinating and implementing front end and service programs, ensuring cleanliness, safety and appearance of Front-End physical area, and monitoring inventories and ordering Front End supplies and merchandise.
• Ensures front end is operational and projects a positive image.
• Handles and is accountable for cash flow and controls including safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures.
• Assists with the interviewing and hiring of front end and courtesy clerks.
• Trains front end management, front end and courtesy clerks and monitors their compliance.
• Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
• Responsible for achievement of budget goals for labor, cash variation, check expense and supplies.
• Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Responsible for compliance with company policies, procedures, and applications in the Front End.
• Performs all job duties and responsibilities safely, accurately and with honesty and integrity.

Physical and General Requirements

• Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure.
• Ability to deal with the public and project a positive image.
• Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
• Ability to stand or walk for long periods of time.
• Ability to move quickly.
• Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
• Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling.
• Ability to supervise.
• Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions.
• A good understanding of Company practices and in-depth understanding of Front-End policies and procedures, and the ability to judge and react to business activity.
• Mental alertness is necessary to ensure safe and accurate completion of work activities.
• Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
• Ability to present a positive image to the public.

Physical and General Requirements (continued)

• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
• Knowledge of basic mathematics and weights and measures.
• Work Environment: Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environments with varying temperatures.
• Safety-sensitive Position: Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.