Assistant Food & Beverage Manager - Resort Pools

Responsibilities

• Maintains a commitment to customer service and guest satisfaction
• Leads and supervises the outlets team
• Aids in preparing forecasts and reports and assists in the development of the food & beverage budget
• Ensures physical atmosphere and cleanliness of the department, including inspecting tabletops, countertops and side stations
• Takes initiative to develop and execute new promotions, events, etc.
• Enforces high standards of hygiene and sanitation within the outlets
• Tracks payroll and revenue daily
• Ensures the security of monies, credit and financial transactions
• Supervises the performance, attendance, attitudes, appearance and conduct of service team
• Manages timely completion of performance appraisals of service team
• Aids in establishing par levels for supplies and equipment
• Aids in monitoring and maintaining the outlets’ systems and equipment to ensure their optimum performance
• Helps to implement strategies to continually improve revenues
• Aids in the development, training and inspiration of outlets staff for promotion
• Empowers team to exceed service standards
• Instills a calm, organized approach in all stressful situations
• Works with HR to recruit and hire staff
• Aids in ordering all necessary office supplies and ensures proper stocking levels
• Maintains a safe and pleasant work environment
• Maintains cleanliness of outlets’ storage rooms
• Promotes high associate morale
• Takes a proactive approach to coaching and counseling
• Counsels team members when appropriate
• Attends appropriate resort, division and department meetings
• Solves guest issues promptly and with great care and effectiveness
• Maintains a strong knowledge of hospitality trends, especially food & beverage
• Utilizes labor management tools to schedule and control labor costs
• Offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver

Qualifications

• Excellent leadership skills
• Positive example for staff
• Ability to work well under pressure
• Accuracy in following instructions, both verbally and written
• Highly detailed orientation
• Strong computer skills
• Strong working knowledge of Microsoft Office programs
• Ability to work in a fast-paced environment
• Excellent listening skills
• Excellent communication skills
• Professional appearance and demeanor
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Ability to deal effectively and interact well with guests and associates
• Ability to resolve problems/conflicts in a diplomatic and tactful manner
• A passion for creating an exceptional experience for all guests
• At least 3 years of food and beverage experience required
• At least two years supervisory experience preferred
• Valid Food Handler and RBS Certification required

Compensation

Base Pay Start Rate: $70,000/Yr. - $72,000 / Yr + Bonus Potential
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program.
We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!