Assistant Food & Beverage Manager - InterContinental New York Barclay

Duties and Responsibilities

• Maintain a strong presence on the floor during peak service periods, particularly breakfast and weekends
• Interact with guests to ensure satisfaction and resolve concerns promptly and professionally
• Support service recovery efforts in alignment with hotel standards
• Aid in managing guest flow, wait times, and overall dining experience
• Aid in opening and closing procedures across restaurant, bar, and In-Room Dining
• Ensure all outlets are clean, organized, and prepared for service
• Aid in seating flow, reservations, and coordination with Front Office and Guest Relations
• Monitor service pace and assist the team as needed to maintain efficiency
• Work alongside service and culinary teams to support smooth day-to-day operations
• Reinforce service standards through coaching and example
• Aid in onboarding and training of new team members as needed
• Escalate significant guest or operational concerns to senior leadership
• Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions
• Promote teamwork and quality service through daily communication and coordination with other departments

Qualifications and Requirements

• Some college or advanced training in food and beverage operations plus 2 years related experience preferably in a facility of similar size and complexity, including supervisory experience
• Bachelor’s degree in Hotel Management, culinary arts, or related field preferred
• Must speak fluent English