Assistant Financial Center Manager

About the role

We are a dynamic regional community bank dedicated to bringing passion and customer focus to the business. Our mission is to empower our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting-edge technology. We guide our customers through each financial life stage, offering them choices on how they wish to bank.

Responsibilities

• Aid the Financial Center Manager in hiring, scheduling, coaching, and training of branch staff to ensure branch coverage while fostering a strong team environment.
• Demonstrate and maintain knowledge of all retail roles and oversee all staff in their duties to ensure compliance with branch processes and procedures.
• Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, assist with the branch’s consumer loan portfolio, and coach staff to sell and handle consumer loan requests effectively.
• Uncover customer needs and refer them to a partner-centric team that works with small business, corporate, and institutional partners, as well as mortgage and financial advisors.
• Grow existing and develop new small business banking relationships within the market through outside sales activity.
• Maintain a high level of client satisfaction by reviewing client experience results, coaching, and implementing plans to ensure an optimal customer experience.
• Perform regular branch audit functions including teller cash audits, compliance documentation audits, clerical, supervisory, and management reporting as requested.
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.

Requirements

• High School Diploma/GED and a Bachelor’s Degree in Business Administration or related field preferred or equivalent work experience.
• Previous retail supervisory experience.
• Ability to manage and lead an effective sales process while supporting excellent customer service.
• Positive leadership and motivational skills to lead a group through the ever-evolving and fast-paced banking environment.
• Effective communication and presentation skills in one-on-one and small group situations, to customers, clients, and other employees in the organization.

Qualifications

• Ability to manage and lead an effective sales process while supporting excellent customer service.
• Embrace and positively lead a group through the ever-evolving and fast-paced banking environment.
• Effectively motivate and present information in one-on-one and small group situations, to customers, clients, and other employees in the organization.
• Education and/or experience: HS Diploma/GED and BS/BA degree preferred or equivalent work experience.
• Previous retail supervisory experience.

Skills

• Ability to manage and lead an effective sales process while supporting excellent customer service.
• Embrace and positively lead a group through the ever-evolving and fast-paced banking environment.
• Effectively motivate and present information in one-on-one and small group situations, to customers, clients, and other employees in the organization.
• Manage and lead an effective sales process while supporting excellent customer service.
• Embrace and positively lead a group through the ever-evolving and fast-paced banking environment.
• Effectively motivate and present information in one-on-one and small group situations, to customers, clients, and other employees in the organization.

Benefits

This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment. Please refer to this link for more information.

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

The schedule is flexible and may vary based on business needs.