Assistant Facilities Manager

About the role

The Assistant Facilities Manager supports the Manager in leading all maintenance operations at the venue. This role is responsible for the repair and replacement of equipment, including the game system and entertainment technologies, building maintenance, and the upkeep of all hardware, machinery, and systems associated with Topgolf's hospitality operation. The Assistant Facilities Manager also plays a key role in building the Facilities team, supporting hiring, scheduling, Team member development, and team engagement, while ensuring safety, compliance, and budget standards are consistently met.

Responsibilities

• Support the Facilities Manager in the day-to-day operation of the Maintenance Department.
• Monitor the operation and proper use of all equipment and systems throughout the venue.
• Monitor the use and inventory of spare parts, maintenance supplies, and equipment.
• Collaborate with the Operations team on building and grounds maintenance priorities.
• Coach, develop, and drive engagement with Facilities Team members and Porters.
• Ensure all team members are adequately trained, properly equipped, and held to a high standard.
• Delegate tasks clearly and follow up to ensure timely, quality completion.
• Support hiring, scheduling, and onboarding of Facilities team members.
• Control department budgets and spending within established guidelines.
• Maintain all safety, health, and environmental policies and procedures.
• Ensure all city, county, state, and federal maintenance regulations are met.
• Maintain a clean driving record and manage equipment and supply vendors responsibly.
• Proactively identify and address maintenance issues before they impact guests or Team members.
• Ensure facilities standards consistently support the overall guest experience.
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring.

Core Competencies for Success

• Drives Results | Consistently achieving results, even under tough circumstances. Pushes the Facilities team to complete maintenance and repair work to a high standard and on time. Maintains focus on venue condition goals even during high-demand or short-staffed periods. Fosters a sense of urgency in the team for resolving issues before they impact the guest experience. Shows determination in the face of complex repairs, equipment failures, or competing priorities.
• Ensures Accountability | Holding self and others accountable to meet commitments. Monitors maintenance task completion and holds Team members accountable for quality and standards. Accepts responsibility for department performance and acts when results slip. Ensures full compliance with safety, health, and regulatory requirements always. Follows through on commitments to the Facilities Manager, Operations team, and vendors.
• Customer Focus | Building strong customer relationships and delivering customer-centric solutions. Addresses gaps in the team's ability to meet the facility standards that directly impact the guest experience. Ensures maintenance issues are resolved before they affect guests or the overall venue experience. Holds team members accountable for completing work that supports a safe, clean, and guest-ready venue. Aligns Facilities operations and daily priorities to support outstanding guest experiences.
• Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals. Creates realistic maintenance schedules with tasks sequenced for maximum efficiency. Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning. Aligns Facilities priorities and daily work plans with the needs of the broader Operations team. Balances preventive maintenance tasks with reactive repair demands in a high-volume environment.

Requirements

• 3+ years of maintenance experience, with at least 1 year of recent supervisory experience.
• Experience in building maintenance, equipment repair, and facilities systems.
• High school diploma or equivalent.
• Must have a clean driving record.
• Excellent communication, time management, and organizational skills.
• A high level of self-awareness, receptivity to change, and integrity.
• Availability to work varied shifts, including evenings, weekends, and holidays.
• Must be 21 years of age or older as required by state or local law.

Physical Requirements

The following physical demands are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit occasionally for administrative and scheduling tasks including computer and keyboard use.
• Ability to stand and walk frequently throughout the full shift.
• Ability to speak and listen clearly throughout the shift with team members, vendors, and leadership.
• Near and far visual acuity required; corrective lenses acceptable.
• Ability to lift and carry items up to 50 lb. frequently; occasional team lifts above 50 lb.
• Ability to frequently bend, stoop, kneel, crouch, and reach overhead and at or below shoulder level.
• Ability to work at varying heights including above six feet requiring balance and head-to-toe body control.
• Ability to navigate and work within tight, restricted, and low-clearance spaces requiring sustained kneeling, crouching, and crawling positions.
• Ability to grip, manipulate, and control hand and power tools requiring manual dexterity and upper body strength.
• Ability to operate seated motorized equipment including a Kubota UTV requiring hand-foot coordination and sustained alertness.
• Ability to work in and transition between extreme temperature environments including high heat and freezing conditions for extended periods outdoors.
• Ability to work in environments with elevated noise levels requiring the use of hearing protection.

Benefits

• Free Play & 1/2 price food.
• Health, dental, and vision insurance.
• 401(k) team member match.
• Free mental well-being platform.