Assistant Facilities Manager

About the role

This position oversees comprehensive facilities operations for commercial properties at JLL, ensuring world-class appearance and exceptional operational standards.

Responsibilities

• Provide direction and information to facilities staff and service providers to ensure excellent coordination and execution of work within client environments
• Coordinate and schedule maintenance activities while ensuring appropriate follow-up with customers and stakeholders
• Develop and implement innovative programs, processes, and procedures that reduce short- and long-term operating costs while increasing productivity
• Manage vendor performance during normal and off hours, including weekends when necessary for continuous operations
• Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations
• Identify, develop scope, and execute short and long-term projects to support client goals and operational excellence
• Perform periodic quality assurance inspections to ensure site scope services and SLAs are achieved
• Perform timely and accurate CMMS system management for in-house staff and outside contractors

Requirements

• Bachelor's Degree in Business Management, Engineering, or equivalent combination of experience and education
• 2+ years of relevant facilities management experience
• Strong leadership and relationship building skills with proven customer service record
• Knowledge of industrial facilities management operations, safe work practices, accounting, CMMS, and building systems
• Excellent verbal and written communication skills with ability to influence others through persuasive communication
• Strong organizational skills and collaborative style with focus on follow-through to completion
• Proficiency in MS Office applications

Preferred Qualifications

• Certified Facility Manager (CFM), Facility Management Professional (FMP), or Sustainability Facility Professional (SFM) designations
• Experience with vendor performance management and contract scope translation
• Knowledge of safety incident reporting, pre-task planning methods, and safety culture implementation
• Ability to identify and escalate facility service issues with significant occupant impact