Assistant Executive Housekeeper

About the role

The Assistant Executive Housekeeper is a key position responsible for overseeing and managing the daily operation of the housekeeping department within the hotel. The primary goal is to ensure cleanliness, orderliness, and overall guest satisfaction with the accommodation facilities.

Responsibilities

• Recruit, train, and supervise housekeeping staff.
• Create department schedules and assign duties to housekeeping personnel daily.
• Conduct performance evaluations and provide feedback to staff.
• Provide ongoing training to housekeeping staff.
• Implement and update training programs to improve efficiency and performance.
• Establish and enforce cleaning standards and procedures.
• Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
• Ensure compliance with health and safety regulations.
• Implement quality control programs to maintain high standards of cleanliness.
• Conduct regular audits to ensure adherence to established standards.
• Maintain inventory of cleaning supplies and equipment.
• Coordinate with the purchasing department for the procurement of cleaning materials.
• Control costs and expenses within the allocated budget.
• Address guest complaints and concerns related to housekeeping.
• Implement measures to enhance guest satisfaction and experience.
• Liaise with other departments to coordinate housekeeping activities.
• Communicate with front desk staff to ensure accurate room status information.
• Report maintenance issues and coordinate with the maintenance department for timely resolution.

Requirements

• A high school diploma is usually required.
• A degree in hospitality management or a related field is an advantage.
• Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.
• Strong communication and interpersonal skills to interact with