Assistant Executive Director

About the Role

Location: The Crescent at Oakleaf Village – 4220 North Holland Sylvania Rd, Toledo, Ohio

Job Type: Full‑time, salaried

Wallick Senior Living seeks an Assistant Executive Director to champion a culture of gracious hospitality and neighborliness, oversee resident experience, achieve financial targets, ensure regulatory compliance, and lead staff across all departments.

Responsibilities

• Champion a culture of gracious hospitality and neighborliness to ensure a home‑like environment for residents and their families.
• Achieve and exceed Net Operating Income (NOI) and occupancy targets for the community.
• Oversee resident experience, maintaining high standards in hospitality, culinary services, first impressions, and ongoing engagement.
• Design, implement, and evaluate daily life enrichment programming for Assisted Living and Memory Care residents, promoting cognitive stimulation, social engagement, and overall well‑being.
• Maintain continuous survey readiness and compliance with all local, state, and federal regulations for Assisted Living and Memory Care operations.
• Ensure accurate, timely documentation within the Electronic Health Record (EHR) to support high‑quality clinical outcomes.
• Monitor and maintain staffing ratios in line with regulatory requirements, resident needs, and budgeted labor hours.
• Uphold high standards of care that support resident safety, wellness, independence, and personal choice.
• Collaborate with clinical leadership to ensure comprehensive assessments, accurate care plans, and excellence in care delivery.
• Support implementation of safety protocols, emergency preparedness plans, and community standards.
• Build meaningful relationships with residents and families to address concerns and improve satisfaction.
• Develop and maintain local partnerships that drive referrals, increase visibility, and attract new residents.
• Contribute to strategic pricing and marketing decisions to support revenue growth and market positioning.
• Lead execution of an external business development plan, assigning accountabilities and adapting strategy based on referral performance.
• Review and manage monthly financial statements, including non‑labor operating costs, ensuring alignment with budget goals.
• Submit monthly expenses and budget reports in a timely manner, adhering to internal controls and compliance requirements.
• Provide leadership and oversight across all departments, ensuring efficient operations, regulatory compliance, and budget alignment.
• Maintain excellence in facility maintenance, culinary service, activity programming, and resident experience.
• Communicate effectively with residents, families, and external partners to resolve concerns promptly.
• Foster an inclusive, engaging workplace culture that supports team development and staff satisfaction.

Qualifications

• Bachelor’s degree (preferred) or equivalent experience; five (5) years managing Assisted Living and Memory Care communities.
• Strong written and verbal communication skills with co‑workers, residents, families, and business partners.
• Ability to make complex decisions requiring a high degree of judgment that affect overall community operations.
• Completion of LARA‑required training.
• Demonstrated competency in elder‑care management.
• Licensed Nursing Home Administrator license preferred but not required.

Benefits

• Pay‑on‑Demand access to earned wages.
• Health, dental, and vision insurance effective within two weeks of hire.
• Gym‑membership reimbursement.
• Paid parental leave.
• 401(k) plan.
• Paid time off.
• Tuition reimbursement, training, and professional development opportunities.
• Career advancement within an employee‑owned company.
• Supportive, team‑oriented culture focused on resident independence and quality of life.

Wallick’s mission is to “open doors to homes, opportunity, and hope.” The company’s core values are Care, Character, and Collaboration, and it embraces Diversity, Equity, Inclusion & Belonging.