Assistant EMR/PM Implementation Specialist

Key Responsibilities

• Provide implementation, training, troubleshooting, and ongoing support for Electronic Medical Record (EMR/EHR) and Practice Management (PM) systems across the organization.
• Create and maintain financial, clinical, operational, revenue cycle, and insurance-related reports for leadership, providers, and office administrators.
• Analyze clinical, administrative, billing, and insurance workflows and recommend process improvements to enhance efficiency, compliance, and patient care.
• Support Practice Management functions including scheduling, registration, charge entry, claims management, payment posting, and revenue cycle operations.
• Aid in insurance management processes including eligibility verification, prior authorizations, claims submission, denial management, appeals, and payer-related workflows.
• Develop and deliver training programs for providers and staff through onsite visits, group sessions, webinars, and one-on-one instruction.
• Assist with MIPS tracking, reporting, submissions, and other regulatory or quality initiatives.
• Troubleshoot system issues, coordinate with vendors for resolution, and support system upgrades, implementations, and enhancements.
• Collaborate with providers, office managers, billing teams, and administrative staff to optimize system performance and operational effectiveness.
• Support EHR, PM, and insurance workflow for more than 400 providers and staff across multiple locations.

Qualifications

• Education: Associate degree or higher preferred. Equivalent combination of education and healthcare technology experience may be considered.
• Experience: Minimum of 3 years of EHR/EMR support experience in implementation, training, help desk support, or super-user roles. Minimum of 2 years of eClinicalWorks experience strongly preferred, including Practice Management and reporting functions. Experience supporting Practice Management systems including scheduling, registration, billing, claims processing, payment posting, and revenue cycle workflows. Experience with insurance management processes including eligibility verification, prior authorizations, claims submission, denial management, appeals, and payer communications. Knowledge of medical billing, coding, reimbursement methodologies, and revenue cycle management. Experience generating and analyzing reports using EHR/PM reporting tools. Experience with Crystal Reports, Cognos, SQL, or other reporting platforms preferred but not required.
• Technical Skills: Advanced Microsoft Excel skills required. Strong analytical, reporting, and problem-solving abilities. Ability to troubleshoot system issues and identify root causes. Experience with data analysis, workflow documentation, and process improvement methodologies preferred.
• Professional Skills: Excellent customer service and interpersonal skills. Strong organizational and time-management abilities. Exceptional verbal and written communication skills. Ability to manage multiple priorities in a fast-paced environment. Ability to work independently and collaboratively across departments. Strong follow-up and project coordination skills.