Assistant Dispatcher Manager

About the role

The Assistant Lead Dispatcher supports the day-to-day operations of the dispatch team by coordinating efficient driver routing, ensuring on-time delivery, and assisting with resolving delivery-related issues. This role helps drive customer satisfaction and operational efficiency while supporting the Lead Dispatcher in supervising dispatch personnel and maintaining compliance with transportation policies.

Responsibilities

• Aid in planning, organizing, and overseeing daily driver dispatch operations
• Maintain and adjust driver schedules to optimize efficiency and on-time delivery
• Communicate with drivers, warehouse teams, and sales staff to ensure timely order fulfillment and issue resolution
• Support driver training and compliance with company policies and DOT regulations
• Track and report on route performance, delays, and exceptions
• Provide coverage and decision-making support in the Dispatch Manager's absence
• Collaborate with Logistics and Operations teams to maintain accurate and efficient transfer routing between branches
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Strong organizational and problem-solving skills in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to work flexible hours and weekends as needed
• Proficiency with dispatch or routing software and Microsoft Office applications
• Active CDL and active DOT medical card (required to perform relief driver responsibilities)

Preferred Qualifications

• Associate’s or Bachelor’s degree in Supply Chain, Business, or related field
• 3+ years of experience in dispatch, transportation, logistics, or a related field
• Previous experience in the automotive aftermarket industry
• Familiarity with DOT compliance and fleet management practices

Core Competencies

• Operational Excellence
• Customer Service Focus
• Team Collaboration
• Time Management
• Decision Making
• Attention to Detail

Work Environment and Physical Demands

• Sit or stand for long periods
• Work in an office and warehouse setting
• May require occasional lifting of up to 25 lbs
• Occasional travel between warehouse and store locations

Compensation & Benefits

• Competitive pay
• Comprehensive benefits package including:
• Health, dental, and vision insurance
• Flexible Spending Accounts
• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
• Voluntary Life and AD&D Insurance
• Short-Term Disability (STD) Insurance
• Paid Parental Leave
• Employee Assistance Program
• Employee Referral Program
• 401(k) with company match
• Paid time off (PTO), sick leave, and holidays
• Safety shoe reimbursement program
• Employee discount program for auto parts

Additional Requirements

• Must be legally authorized to work in the United States

Reasonable Accommodations

• Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Other Duties

• Please note: this job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required of the employee in this position.
• Duties, responsibilities, and activities may change at any time with or without notice.