Assistant Director - Residential Life - 992112

About the role

Nova Southeastern University (NSU) was founded in 1964 and is a not-for-profit, independent university known for academic excellence and innovation. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. NSU is committed to the health and welfare of its students, faculty, staff, and campus visitors, maintaining a tobacco-free campus.

Responsibilities

• Supports student success, engagement, and retention by fostering a welcoming residential community that promotes students' personal, academic, and professional development.
• Lives on campus and participates in on-call responsibilities to support residents and address community needs.
• Provides support and guidance to students through advising, counseling, conduct management, and crisis intervention.
• Fosters a positive residential community environment, including floor, hall, and campus-wide engagement.
• Develops and delivers a residential education program for graduate students living on campus.
• Affords assistance to students with issues commonly associated with graduate student development, including transitioning to graduate school or a professional career, financial concerns, stress management, study skills, and mentoring undergraduate students.
• Maintains a high level of visibility and accessibility by building relationships with residents and actively participating in resident and staff programs and activities.
• Serves as a resource and provides support to the Resident Student Association.
• Assesses the needs of residents and develops or supports programs and initiatives designed to address those needs.
• Maintains community development records, including assessments, resources, expenditures, participation data, and related documentation for future use by staff and student leaders.
• Serves as the departmental lead for the Shark Cove Student Lounge engagement space, facilitating opportunities for student connection, involvement, and community building.
• Serves as the departmental lead for the Residential Engagement Desks (REDs), hubs for student engagement, community development, and resident interaction within the residential communities.
• Promotes self-discipline, self-governance, respect for individual rights, and personal accountability among residents.
• Communicates Residential Life policy to staff and residents and assists RAs and LRAs in addressing and documenting resident policy violations.
• Manages the educational conduct process for students residing in the graduate apartment communities.
• Counsels students in conducting conferences and administering appropriate sanctions in accordance with established policies and procedures.
• Serves at the leadership-level on-call rotation including weekday, weekend, and holiday coverage.
• Serves as a conduct officer for mid-level conduct cases and students with multiple prior conduct cases.
• Serves as a point of contact for mediation referrals, conduct-related matters, and student care and follow-up needs for students residing in the off-campus UPointe community.
• Supervises undergraduate student staff.
• Assists with the marketing, recruitment, and selection processes for Resident Advisors.
• Assists with the Resident Advisor training program.
• Assists with the staff evaluation program.
• Acts as a liaison between the Office of Residential Life and other campus departments.
• Represents the Office of Residential Life and the Division of Student Affairs on university committees and participates in professional development and departmental activities.
• Plans and facilitates weekly community staff meetings.
• Serves on and chairs Residential Life committees as assigned by the Director of Residential Life.
• Provides input into decisions regarding policies, procedures, and programs.
• Keeps professional staff informed of critical issues and concerns within the area.
• Establishes and maintains ongoing communication with Residential Life staff and other University departments, including Public Safety, Student Life, Dining Services, and others as appropriate.
• Coordinates administrative functions in the area, including preparation of weekly reports, key inventories, and timely completion of forms and correspondence.
• Assists with resident check-in and check-out processes and coordinates tasks related to room assignments.
• Assesses the effectiveness of Residential Life programs and conducts research and benchmarking for the Office.
• Prepares mid-semester and end-of-semester reports on resident engagement and program participation to identify under-engaged residents and support appropriate outreach efforts.
• Completes other projects as assigned.

Requirements

• Advanced MS Office Suite (Outlook, Word, and Excel).
• General knowledge of human behavior and performance, individual differences in ability, personality, and interests.
• General knowledge of principles and processes for providing customer and personal services.
• General knowledge of principles and procedures for personnel recruitment, selection, and training.
• Proficient skills in adjusting actions in relation to others' actions.
• Proficient skills in motivating, developing, and directing people as they work, identifying the best people for the job.
• Proficient skills in managing one's own time and the time of others.
• Proficient skills in giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Proficient skills in talking to others to convey information effectively.
• Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Proficient skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
• Ability to come up with innovative ideas about a given topic or situation, or to develop creative ways to solve a problem.
• Ability to give full attention to what others are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
• Ability to speak clearly so others can understand you.
• Ability to identify and understand the speech of another person.
• Ability to see details at close range (within a few feet of the observer).
• Ability to travel on a daily and/or overnight basis.
• Ability to exert maximum muscle force to lift and hold a minimum of 50 pounds.
• Ability to have a valid driver's license with reliable local transportation.
• Ability to identify and understand the speech of another person.
• Ability to speak clearly so others can understand you.
• Ability to see details at close range (within a few feet of the observer).
• Ability to travel on a daily and/or overnight basis.
• Ability to exert maximum muscle force to lift and hold a minimum of 50 pounds.
• Ability to have a valid driver's license with reliable local transportation.
• May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
• May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Qualifications

• Bachelor's Degree Major (if Required Required Experience: 1. Bachelor’s degree and a minimum of four (4) years’ experience in residence life, housing, or student affairs within a higher education setting. -OR- Master’s degree and a minimum of two (2) years’ experience in residence life, housing, or student affairs within a higher education setting. Prior experience in a supervisory or leadership role. Prior experience serving on an on-call rotation and/or crisis response rotation.

Skills

• Coordination
• Customer and Personal Service
• Management of Personnel Resources
• Problem Sensitivity
• Speaking
• Time Management
• Active Listening
• Problem Solving
• Originality
• Inductive Reasoning
• Speech Recognition
• Speech Clarity
• Near Vision
• Travel
• Physical Requirements And Working Environment