Assistant Director of Spa

About the Role

As the Assistant Director of Spa, you are responsible for the establishment and execution of clear short-term and long-term goals as set by the Spa Director. You will lead the daily operations of the spa, ensuring productivity, expense controls, and revenue opportunities align with Fairmont’s standards.

Responsibilities

• Direct operations of the facility, including strategic planning, performance, budgeting, and purchasing to ensure cost-effective and efficient spa operations.
• Oversee supervision, operation, and coverage of all spa areas.
• Establish and review short-term and long-term goals for spa retail and each Experience Coordinator.
• Promote the spa through meetings with group planners and prospective guests, highlighting offerings, promotions, and customized programs.
• Ensure professional delivery of information to potential spa guests via phone and in-person interactions.
• Lead the implementation of a 12-month marketing plan, identifying new business and collaborating with hotel public relations.
• Maintain pristine spa facilities through regular walk-throughs and prompt submission of work orders.
• Monitor competitors’ offerings, pricing, and promotions.
• Oversee scheduling, special programming, and inventory management, including ordering, receiving, and reporting.
• Serve as a liaison between the hotel and the spa industry, fostering relationships with internal teams, owner representatives, and vendors.
• Ensure effective communication between the spa and other hotel departments.
• Manage labor, payroll, staffing plans, scheduling, and gratuity reporting.
• Supervise all aspects of staffing, including hiring, training, recognition, motivation, and corrective actions.

Requirements

• Must be able to speak, read, write, and understand English.
• Strong verbal and written communication skills.
• Service-oriented with the ability to communicate effectively at all levels.
• Basic computational and computer skills (Microsoft Word, Excel, email).
• Ability to multi-task and work in a fast-paced, high-volume environment.
• Detail-oriented with the ability to work independently and prioritize tasks.

Qualifications

• Minimum of 3 years’ experience in a management or supervisory role in a spa or related field.
• Hospitality industry experience is an asset.
• Education or experience in spa disciplines (e.g., fitness, massage, aesthetics) is a strong asset.
• Experience with Book4time preferred.
• High school diploma or equivalent; Bachelor’s Degree in Business Administration or Spa Management preferred.
• CPR/First Aid certification required.

Benefits

• Comprehensive benefits package (Medical, Vision, Dental).
• Extended benefits: Basic life insurance, TDI, and Long-Term Disability (for full-time and part-time employees).
• Flexible Spending Account (FSA).
• 401(k) retirement savings plan with matching.
• Paid vacation, holidays, personal, and sick days.
• Food & Beverage, Spa, and on-property discounts.
• Wellness offerings and employee benefit card for discounted rates across Accor worldwide.
• Learning programs through Accor Academies and opportunities for career growth.
• Employee activities and engagement initiatives.

Pay

Salary Range: $80,000–$90,000 per year.

All candidates must be authorized to work in the United States; this position does not offer sponsorship for work visas.