Assistant Director of Security and Safety

Position Summary

Assists the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CORE WORK ACTIVITIES

• Managing Security/Loss Prevention Operations

• Assists in the development and implementation of emergency procedures.
• Collaborates with the Director of Loss Prevention on ways to continually improve departmental performance.
• Comply with policies on proper investigative procedures for loss of property assets.
• Maintain proper documentation of property patrols.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
• Implements action plans to monitor and control risk.
• Reports any procedure violations to the Director of Loss Prevention and appropriate management.
• Strives to improve service performance.
• Supervises security staff to effectively monitor and protect property assets.
• Performs duties of the Director of Loss Prevention in his/her absence.

• Leading Security/Loss Prevention Teams

• Aids in establishing guidelines and training so employees understand expectations and parameters.
• Celebrates successes and publicly recognizes the contributions of team members.
• Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Helps employees and guests obtain necessary medical attention on a timely basis.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Utilizes an "open door" policy.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Meet quality standards and customer expectations on a daily basis.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
• Provides services that are above and beyond for customer satisfaction and retention.
• Sets a positive example for guest relations.

• Maintains required OSHA programs and statistical data.
• Aids in the management of claims by ensuring proper procedures are followed and documented.
• Bridges issues to the department manager and Human Resources as necessary.
• Report all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.
• Administers property policies fairly and consistently.
• Certify security staff in first aid and CPR.
• Trains security staff to effectively monitor and protect property assets.
• Trains staff on proper patrol procedures.

• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.