Assistant Security Director

About the role

Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner. Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments and surveys; reviews and updates post orders.

Responsibilities

• Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments and surveys; reviews and updates post orders.
• Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.
• Aids in the development and administration of budget in relation to assigned account.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
• Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally inspects all posts as part the evaluation of security staff.
• Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

Requirements

Must be at least 18 years of age. Must have a reliable means of communication (i.e., pager or phone). Must have a reliable means of transportation (public or private). Must have the legal right to work in the United States. Must have the ability to speak, read, and write English. Must have a High School Diploma or GED.

Qualifications

Associate’s Degree and 3 years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

Skills

Knowledge of security operations and procedures. Knowledge of supervisory practices and procedures. Skill in staff supervision, including assigning work and providing training and discipline. Ability to provide positive direction and motivate performance. Understanding of a variety of security and safety devices and controls. Ability to track and maintain schedule assignments. Ability to maintain professional composure when dealing with unusual circumstances. Knowledge of business operations management and human resources administration. Use of personal computer and spreadsheet software. Ability to synthesize business/financial data and develop recommendations. Planning, organizing and leadership skills. Oral and written communications skills. Strong customer service and service delivery orientation. Ability to interact effectively at various social levels and across diverse cultures. Ability to be an effective leader and member of project teams. Ability to take initiative and achieve results. Ability to carry out multiple assignments concurrently. Ability to adapt to changes in the external environment and organization.

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Pay

Commensurate with experience.

Schedule

N/A