ASSISTANT DIRECTOR OF QUALITY ASSURANCE

About the role

The Assistant Director of Quality Assurance is a key leadership position responsible for advancing organizational excellence through quality assurance oversight, regulatory compliance, risk management, and continuous quality improvement initiatives. Reporting to the Senior Director of Quality Assurance, this role provides strategic leadership to ensure programs consistently meet or exceed licensing, accreditation, contractual, and regulatory requirements. The Assistant Director partners closely with Regional Directors, Program Leadership, and Quality Assurance staff to drive compliance, strengthen operational performance, and enhance service quality across the organization. This position uses data-driven decision-making to identify trends, mitigate risk, and implement sustainable quality improvement strategies while fostering a culture of accountability, integrity, and excellence.

Qualifications

Education: - Bachelor’s degree required in Healthcare Administration, Human Services, Social Work, Business Administration, Public Health, or a related field. - Master’s degree preferred. Experience: - Minimum of five (5) years of experience in Quality Assurance, Compliance, Accreditation, Risk Management, or a related field. - Minimum of two (2) years of leadership or supervisory experience. - Experience working within human services, behavioral health, intellectual/developmental disabilities, healthcare, or related environments preferred. - Demonstrated experience managing audits, accreditation reviews, and regulatory compliance activities. - Proven ability to lead organizational change and quality improvement initiatives. Knowledge, Skills, and Abilities: - Strong knowledge of state and federal regulatory requirements, licensing standards, and accreditation processes. - Excellent analytical, problem-solving, and critical-thinking skills. - Strong project management and organizational abilities. - Exceptional written and verbal communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency with Microsoft Office Suite and quality management systems. - Ability to maintain confidentiality and exercise sound professional judgment.

Additional Requirements

- Valid Pennsylvania driver's license with a minimum of three (3) years of acceptable driving history. - Reliable transportation and proof of current vehicle registration and insurance. - Successful completion of all required background checks, including Child Abuse, Criminal History, and FBI clearances, where applicable. - Ability to maintain compliance with HIPAA, OSHA, and all RHD policies and procedures.