Assistant Director of Processing

About the role

This position oversees critical financial aid operations and compliance, managing annual updates and form creation in Ellucian Student Forms, developing Verification policy, and directing federal, state, and institutional processing for loans, R2T4, withdrawals, and VA benefits. The incumbent conducts monthly program audits and collaborates with the Assistant Director and counseling team to optimize the UCR Banner system. Serving as a primary campus resource, they deliver financial aid presentations to diverse audiences, provide empathetic guidance and tailored solutions to students from disadvantaged backgrounds, manage complex eligibility correspondence, and execute special assignments as directed by financial aid leadership.

Requirements

• Bachelor's degree in related area and/or equivalent experience/training
• Minimum of 6 years of related experience
• 6–10 years of related experience
• Previous supervisory/managerial experience

Qualifications

• Advanced knowledge of policies, regulations, and practices for awarding financial aid
• Advanced knowledge of advising and counseling techniques
• Ability to interpret complex policies and develop procedures to ensure compliance
• Advanced problem identification, critical thinking, and problem solving skills; judgment and decision-making ability
• Organizational skills and ability to prioritize work for self and others to meet deadlines
• Strong project management skills
• Strong written and verbal communication skills along with active listening, persuasion, and negotiation skills
• Strong customer service orientation skills
• Ability to assess processes and implement improvements
• Interpersonal skills
• Social perceptiveness
• Proficiency with standard office software, internet, and email applications
• Ability to define specifications for database programming
• Advanced knowledge of University policies, processes, and procedures, including those related to supervising employees (preferred)
• Experience using complex databases (preferred)
• Working knowledge of common University-specific computer application programs (preferred)

Pay

The salary range for this position is $78,200.00 – $137,300.00 annually. However, the expected pay scale for this position is up to $94,000.00 annually. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.