Assistant Director of Mobility

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: Salary range (Pay). Benefits mentioned: "Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027". That's benefits info. Also schedule? Not mentioned. So we include Pay and Benefits sections. Also maybe "About the role" from introductory paragraph. Responsibilities: major duties list. Requirements/Qualifications/Skills: core competencies maybe. The posting includes "Core Competencies" which could be considered Skills/Qualifications. We'll map: Requirements maybe not explicit; Qualifications maybe not explicit; Skills maybe core competencies. We'll include sections: About the role (intro paragraph), Responsibilities (Major Duties And Responsibilities), Skills (Core Competencies). Pay (Salary range). Benefits (Benefits and compensation description). Ensure we don't repeat job title. No metadata like Department, etc. We'll include a short p for department? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. Department is minor metadata; we could include a short p at top maybe. But we can drop it. Probably better to include a short p with department? Not required. We'll keep minimal. We need to preserve all substantive information. So we need to include the paragraphs about transition, etc. That's part of About the role. Let's craft HTML:

Department: Charlotte Area Transit System Department

maybe not needed. But we can include as minor metadata in a p. Then

About the role

then paragraphs summarizing the intro (the long paragraph about CATS, MPTA, transition, etc.) plus the Summary paragraph? Actually the "Summary" heading is part of posting; we can treat that as part of About the role. We'll include the paragraphs after "Thank you for your interest..." up to "Summary". Then after Summary we have description of role. We'll include that as part of About the role as well. Then

Responsibilities

then

• each duty under Major Duties And Responsibilities. There are many bullet-like paragraphs but not actual list. We need to convert each duty into li. The posting has headings like "Mobility Services Operational Leadership", then paragraphs. We'll need to extract each duty as separate li. Could group under each heading? Probably each bold heading is a duty category; we can make li for each heading with its description. But we need to preserve all substantive information; we can keep the headings as part of li text. Simplify: For each major duty section, create
• containing the heading bold? We'll just output the heading as plain text then the paragraph. Thus we will have many li items. Then

  Skills

  (or Core Competencies) with ul li each competency. Then

  Pay

  with p containing salary range. Then

  Benefits

  with p containing benefits description. No Schedule. Let's extract text. Intro paragraphs: "Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service. This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region. Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs. The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it." Then "Summary" heading and paragraph: "Summary The Assistant Director of Mobility provides operational leadership and coordination for CATS’ non-fixed route mobility services, including paratransit and microtransit programs. Reporting to the Director of Mobility Services, this role is responsible for translating division strategy, service standards, regulatory requirements, and performance expectations into effective day-to-day execution across multiple mobility service functions. The Assistant Director leads through managers responsible for paratransit transportation operations; paratransit dispatch, eligibility, and reservations; and microtransit service delivery. The position monitors service performance, coordinates resources and priorities across programs, addresses significant operational issues, and drives implementation of service improvements intended to strengthen safety, reliability, accessibility, customer experience, and operational efficiency. Working within the strategic, fiscal, regulatory, and service direction established by the Director of Mobility Services, the Assistant Director helps ensure consistent management practices and coordinated execution across the Mobility Services portfolio. The role works closely with Operations, Safety, Customer Experience, Planning, Technology, Maintenance, Finance, Procurement, Contracts, and external service partners to resolve issues, implement organizational priorities, and support reliable and responsive mobility service delivery." We can combine that as About the role. Now Major Duties And Responsibilities sections: We have headings: - Mobility Services Operational Leadership paragraphs: "Provide operational leadership for paratransit and microtransit service delivery in alignment with priorities, standards, policies, and resource parameters established by the Director of Mobility Services.Translate division goals and service expectations into operating priorities, management practices, and measurable performance expectations for subordinate managers.Coordinate execution across mobility programs to promote consistent, safe, reliable, accessible, and customer-focused service delivery.Maintain awareness of significant operating conditions, service risks, staffing issues, customer impacts, and emerging priorities across the Mobility Services portfolio.Provide recommendations to the Director regarding operational needs, resource requirements, service risks, and improvement opportunities." - Leadership of Managers and Organizational Execution paragraphs: "Direct, coach, and support managers responsible for paratransit field operations, dispatch, eligibility, reservations, and microtransit.Establish clear expectations for operational accountability, management follow-through, customer service, workforce performance, and cross-functional coordination.Review staffing, supervisory coverage, workload, and operational readiness across assigned functions and address issues requiring coordination across management areas.Support manager development, succession planning, workforce capability, and consistent application of organizational leadership expectations.Promote effective communication and coordination among managers whose functions contribute to shared mobility service outcomes." - Service Performance and Continuous Improvement paragraphs: "Monitor key performance indicators and operational results across paratransit and microtransit, including service reliability, trip fulfillment, on-time performance, customer responsiveness, call center performance, productivity, service quality, and other established measures.Review performance trends, operational reports, customer feedback, and manager observations to identify service gaps, recurring problems, and opportunities for improvement.Lead implementation of operational improvement initiatives involving workflows, service coordination, management practices, technology, staffing, customer interaction, or vendor-supported service delivery.Establish follow-up expectations for corrective actions and improvement initiatives and monitor progress toward desired results.Support effective use of data and performance information in day-to-day management and resource prioritization." - Paratransit Service Coordination and ADA Execution paragraphs: "Oversee coordinated execution of paratransit field operations, dispatch, reservations, eligibility administration, and related customer-support functions through subordinate managers.Reinforce operational practices that support compliance with ADA paratransit requirements, agency procedures, accessibility expectations, and customer service standards.Monitor significant service, eligibility, customer, or compliance issues and ensure appropriate management review, escalation, documentation, and corrective action.Coordinate operational preparation and follow-through for audits, reviews, corrective actions, or other oversight activities affecting paratransit service delivery.Escalate significant regulatory, policy, or compliance risks to the Director of Mobility Services." - Microtransit Operations and Vendor Performance paragraphs: "Oversee execution of the microtransit program through the Microtransit Manager, with attention to service reliability, vendor performance, customer experience, technology-enabled operations, and established performance standards.Review service performance, demand trends, vendor results, customer feedback, and operational issues affecting microtransit delivery.Support implementation of service adjustments, operating improvements, technology changes, and corrective actions within established program strategy and contractual requirements.Coordinate with Procurement, Contracts, Technology, Planning, and other internal partners regarding operational issues affecting contracted or technology-supported mobility services.Elevate significant vendor performance, contractual, financial, or service-model issues to the Director for strategic or executive-level action." - Incident Response and Operational Continuity paragraphs: "Provide management leadership during significant service disruptions, customer-impacting events, technology failures, severe weather, emergencies, or other conditions affecting mobility service continuity.Coordinate response across subordinate managers and internal service partners to support timely decision-making, communication, resource deployment, and recovery.Ensure significant incidents and service failures receive appropriate investigation, documentation, management follow-up, and corrective action.Identify recurring operational risks and recommend changes to practices, procedures, staffing, technology, or coordination methods to reduce future impacts.Support operational preparedness and continuity planning for unusual or high-impact service conditions." - Cross-Functional Coordination and Implementation paragraphs: "Coordinate with Safety, Maintenance, Customer Experience, Planning, Technology, Finance, Procurement, Contracts, Training, and other organizational functions to support effective mobility service delivery.Lead implementation of approved service changes, technology initiatives, operating procedures, organizational changes, and improvement projects affecting multiple Mobility Services functions.Help resolve cross-functional issues that cannot be effectively addressed within an individual manager’s area of responsibility.Represent Mobility Services in internal working groups, project teams, operational meetings, and external discussions as assigned by the Director.Support stakeholder and community engagement activities by providing operational information, implementation support, and follow-through on identified service concerns." - Resource and Administrative Management paragraphs: "Support development and administration of operating budgets, staffing plans, resource requests, service performance goals, and program priorities for assigned mobility functions.Monitor resource utilization and operational needs and identify issues requiring budgetary, staffing, contractual, or organizational attention.Prepare and review performance reports, operational briefings, executive updates, presentations, and recommendations for the Director and other leadership.Support consistent documentation, reporting, management controls, and administrative practices across Mobility Services.Perform other related duties as assigned." Now Core Competencies: List: - Multi-Program Operational Leadership paragraph: "Ability to translate strategic direction into coordinated operational execution across multiple mobility service functions. Establishes clear priorities and performance expectations for subordinate managers.Maintains focus on safety, reliability, accessibility, customer outcomes, and effective service execution." - Leadership Through Managers paragraph: "Ability to lead a multi-layered organization by setting expectations, developing managers, and maintaining accountability for results. Provides effective direction, coaching, and follow-through without unnecessarily assuming subordinate management responsibilities.Builds consistency in management practices and strengthens organizational capability." - Performance Management and Continuous Improvement paragraph: "Ability to use operational data, customer feedback, service trends, and management observations to identify problems and improve performance. Distinguishes isolated issues from recurring or systemic concerns.Drives practical improvement initiatives and maintains accountability for implementation." - Operational Judgment and Problem Solving paragraph: "Ability to make sound decisions in a complex, customer-facing operating environment involving service, staffing, compliance, technology, and resource considerations. Responds effectively to significant