Assistant Director of Libraries & Inclusion For Community Outreach

About the Role

As Assistant Director of Libraries & Inclusion for Community Outreach, you will guide and elevate Adult Services, Teen Services, Kids & Family, DEI, and Library to You core services—bringing vision, strategy, and purpose to the work that matters most. As one of three key leaders reporting to the Chief Libraries & Inclusion Officer, you will influence system-wide priorities, inspire teams, and drive forward inclusive, responsive services for all. You will be accountable for delivering a consistently high-quality customer experience across phone, in person, and digital service channels, and will need to travel to JCPL locations on occasion.

Strategic Planning

• Develops long-range strategies for core library services
• Provides strategic direction for public services staff
• Demonstrates and applies current knowledge of trends in libraries and related fields
• Directs cross-functional teams to accomplish goals and objectives in their system-wide service
• Evaluates inputs, outputs and outcomes of core services
• Directs system-wide changes and evaluates input from community for developing and implementing system-services using established industry benchmarks
• May use established industry benchmarks to determine gaps in service provision and quality
• Directs input for and anticipates local and system needs

Organizational Development

• Directs implementation of the Public Services division strategic initiatives
• Handles operational details that support the implementation of the service and staffing models
• Prepares and submits routine reports as necessary for JCPL management
• Anticipates and solves problems as non-routine situations arise
• Ensures adherence to established policies, procedures and standards
• Collaborates and coordinates with others in cross-functional teams to accomplish JCPL, division goals and objectives
• Communicates goals and strategic priorities to staff
• Directs special assignments such as piloting new services
• Manages short-term projects outside typical area of responsibility
• Covers as acting manager or Person in Charge (PIC) for local, other locations and services on a temporary basis as needed

Customer Experience

• Communicates expectations to staff and colleagues about library services and trends
• Models best behavior practice for customer service
• Creates conditions for a quality customer experience in public services
• Keeps abreast of and implements industry best practices in library services
• Provides direct customer service particularly in non-routine situations
• Directs input for anticipated local and system needs
• May conduct outreach into the community by identifying potential groups and ensuring direct contact from the JCPL

Fiscal Responsibility

• Develops and monitors the budget to support the division
• Provides input to annual plans and budgets and assists with system-wide initiatives
• Ensures compliance with budget limits and established purchasing procedures with staff
• Directs system resources with budgetary and decision-making authority over those resources
• Accountable for system-wide budget expenditures in area of responsibility
• Contributes to department evaluations and reports

Supervision & Management

• Hires, assigns, trains, directs and supervises the public services managers as well as temporary staff, volunteers and interns in area of responsibility
• Coaches on industry best practices
• Administers or makes recommendations for routine personnel matters affecting direct reports including recruitment, orientation, training, setting performance goals, assigning and reviewing work, approving time card, approving leave, appraising and disciplining, submitting records and documentation as required by Library and Jefferson County Policy
• Conducts regular staff meetings with subordinate staff
• Communicates changes in policies and procedures to direct reports and implements them as directed
• Provides technical guidance and support to ensure conformity with established policies, rules and regulations
• Anticipates and solves problems as non-routine situations arise
• Promotes professional development and leadership skills among direct reports and teams
• Responsible for creating and implementing change management plans and strategies that maximize employee engagement and minimizes employee resistance
• Provides leadership towards the Library's mission, vision and values
• Serves as a member of JCPL's Director's Team and CMT (Combined Management Team)
• Collaborates and coordinates with others in cross-functional teams to accomplish JCPL goals and objectives as well as Division goals and objectives
• Uses and continually develops leadership skills and participates in on-going professional development
• Maintains skills, knowledge and subject matter expertise in areas of responsibility and industry trends through training and professional development
• Attends conferences and participates in development activities
• Other duties and responsibilities as assigned

Minimum Qualifications

• Bachelor's degree from an accredited college or university
• Minimum of 5 years of relevant public library experience
• Minimum of 5 years of supervisory experience

Preferred Qualifications

• Master's degree in library science or library information systems upon hire or the ability to obtain a Master's degree within 3 years of date of hire
• 3-5 years of management experience
• 3-5 years of budgeting experience

Benefits

• Dental insurance
• Medical insurance
• Vision insurance
• Paid time off and holidays
• Retirement matching
• Wellness programs
• Tuition reimbursement

Pay

Hiring Range: $87,762.34 - $114,091.04 Annually

Schedule

Scheduled Weekly Hours: 40