Library Associate, Outreach
Description
We have a part-time opening for a customer-oriented individual who likes to be out and about in the community. To thrive in this environment, you’ll need a positive attitude, be organized, be outgoing & motivated and have customer service experience, but you don’t need library experience, we can teach you!
About the role
Based out of Middletown, our Library On Wheels (LOW) outreach department provides library services outside of our buildings, such as on our bookmobile, providing our diverse community with excellent customer service by giving reading recommendations; providing computer assistance; creating library cards; assisting with check in & check out; and giving instruction on how to use the online card catalog, the Internet, and other digital devices & resources. They also process holds & reserves; look up materials; sort; shelve; pull holds; and use lists to pull materials.
Responsibilities
- Give reading recommendations
- Provide computer assistance
- Create library cards
- Assist with check in & check out
- Give instruction on how to use the online card catalog, the Internet, and other digital devices & resources
- Process holds & reserves
- Look up materials
- Sort
- Shelve
- Pull holds
- Use lists to pull materials
- Give instruction on how to use the online card catalog, the Internet, and other digital devices & resources
- Assist with vehicle maintenance
Requirements
- A high school diploma or equivalent
- A valid driver's license with an acceptable motor vehicle record & continuous insurability on the library's insurance
- Comfortable driving, riding, ride & work in all library fleet vehicles, including the 30' bookmobile, as well as operate all controls on all of the vehicles
- A friendly, approachable & positive experience to patrons in a busy atmosphere
- Excellent customer service, problem-solving skills, be flexible & adapt rapidly to change
- Computer experience that includes MS Office, the Internet & ideally the library catalog
- Ability to make independent judgments, manage time, prioritize, handle confidential information & assist with vehicle maintenance
- Ability to choose materials for designated collections for all ages, using the online catalog, and prepare items for delivery
- Ability to effectively read (including cursive), write, speak & understand English with sufficient visual acuity to distinguish letters, words and numbers
- Sufficient visual acuity, clarity of speech and hearing & respond effectively to alarms, traffic, etc.
- Ability to learn & carry out the responsibilities of the position
Qualifications
- Regular & predictable physical attendance is required
- Hours: 24 hours per week including days, evenings, weekends & occasional holidays
- Sample hours: Sample 1: M 8-3:30pm, T 10-4pm, W 8-3:30pm, TH 12-4:30pm
Sample 2: M 12-4pm, T 8-3:30pm, W 8:00-3:30pm, Sat 9-3pm
Skills
- Customer service
- Problem-solving
- Flexibility
- Adaptability
- Computer skills
- Vehicle operation
- Reading comprehension
- Writing
- Speaking
- Understanding English
- Visual acuity
- Clarity of speech
- Hearing
- Handling confidential information
- Assisting with vehicle maintenance
- Choosing materials for designated collections
Benefits
- State retirement plan (OPERS)
- Direct deposit
- Accrued vacation and sick time
- Eligibility for dental, and vision insurance
- Paid holidays
- EAP, education assistance
- Employee assistance plan
Physical Requirements
- Manual dexterity sufficient to operate library equipment
- Move up to 30 pounds of library materials up and down vehicle steps
- Move crates that could weigh up to 50 pounds when full on and off all library vehicles
- Move book carts that, when full, could weigh up to 200 pounds
- Work indoors & outdoors in different temperatures and in areas that may contain odors, dust, or other possible allergens
Inquiries
The full job description for this opening is available on our website here. Please, only call the library if you need assistance in completing an application for the required online submission.
Apply
Complete a required MidPointe Library System employment application found at: here.