Assistant Director of Financial Aid
About the role
The Assistant Director of Financial Aid is responsible for providing comprehensive financial aid counseling and support to students and families, administering federal, state, and institutional financial aid programs, coordinating borrower success and default prevention initiatives, and serving as a backup resource for selected financial aid system functions. This position plays a key role in supporting the effective administration and delivery of student financial aid services at the University of Indianapolis.
Responsibilities
- Counsel prospective and current students and families regarding federal, state, institutional, and private financial aid programs.
- Review financial aid applications and supporting documentation to determine aid eligibility.
- Absorb and explain federal, state, and institutional financial aid policies and procedures.
- Resolve student and parent inquiries through in-person, phone, email, and virtual appointments.
- Collaborate with Admissions, Student Billing, Academic Advising, Athletics, and other campus partners to support student enrollment, retention, and success.
- Participate in financial aid presentations, orientation programs, FAFSA workshops, and outreach events.
- Coordinate the University's borrower delinquency, default prevention, and loan repayment success initiatives.
- Maintain records and documentation related to default prevention activities, borrower outreach efforts, and financial literacy initiatives.
- Prepare reports and recommendations related to borrower success, repayment outcomes, and default prevention efforts.
- Review system-generated reports and identify discrepancies, trends, and opportunities to improve operational efficiency and student service.
- Assist with financial aid system operations, data integrity reviews, and technology-driven communication initiatives.
- Serve as a backup resource for designated Banner financial aid processing functions, system testing, report review, and operational processes to ensure continuity of operations during staff absences or peak processing periods.
Requirements
- Minimum of three to five years of progressively responsible experience in financial aid administration, higher education student services, or a related field required.
- Knowledge of federal Title IV financial aid regulations, need analysis, verification, and financial aid eligibility requirements.
- Experience administering federal, state, and institutional financial aid programs within a higher education environment preferred.
- Experience with default prevention, financial literacy programming, borrower outreach, retention initiatives, or loan repayment counseling preferred.
- Experience with financial aid management systems (Banner, Cognos, Slate, or similar student information systems) strongly preferred.
- Strong customer service, communication, presentation, and interpersonal skills.
- Ability to interpret and explain complex federal regulations and financial aid policies.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Demonstrated ability to analyze data, identify trends, and make recommendations based on findings.
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated technical aptitude with student systems, reporting tools, Microsoft Office Suite, and Google Workspace.
Qualifications
A bachelor's degree in a related field is required; an equivalent combination of education and directly related experience may be considered.
Skills
- Customer service
- Communication
- Presentation
- Interpersonal skills
- Technical aptitude
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance
Tuition Discount
Retirement Savings Plan - 403B
Paid Vacation and Sick Time Accruals
Paid Holiday time and additional University days off
Employee Discounts & Services
Free Parking
Onsite Health & Wellness Center
Pay
Salary range: $50,000 - $60,000 annually
Schedule
Full-time, 40 hours per week