Assistant Director of Financial Aid

About the role

The purpose of the Assistant Director Financial Aid position is to ensure efficient and effective delivery of financial aid to all eligible students. The position is responsible for the daily operations, training and supervision of the campus staff involved in the awarding and delivery of financial aid.

Responsibilities

• Develops, maintains and assesses all financial aid computerized systems
• Provides financial assistance and excellent customer service to all students
• Ensures excellent quality service to students and staff, consistency of information to all staff, training and outreach efforts to the community
• Maintains and handles any student staff complaints from the campuses
• Handles and monitors phone coverage, email inquiries and delegates work to staff accordingly

Requirements

• Minimum Education: Bachelor's degree required. Master's degree preferred.
• Minimum Experience/Training: Five years of experience in financial aid processing, with three years in a supervisory or lead (leading projects, processes and staff) capacity required.

Qualifications

• Our Culture – At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.

Skills

• Financial Aid Processing
• Customer Service
• Supervision
• Training
• Outreach

Benefits

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

Pay

N/A

Schedule

N/A