Assistant Director of F&B

About the Role

Join the team at Marriott Raleigh Durham Research Triangle Park, located on the edge of Morrisville, NC. Be part of a hotel committed to exceptional guest service and professional development in a welcoming, team-focused environment. Driftwood Hospitality Management empowers associates to take initiative and contribute to the success of their property with well-defined strategies and objectives.

Responsibilities

• Ensure each guest receives outstanding service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining standards, and demonstrating solid product knowledge.
• Maintain a favorable working relationship with all associates to foster a positive environment.
• Work in a fast-paced, customer service-oriented environment, performing duties under pressure and meeting deadlines.
• Taste food and beverage products to ensure quality and consistency.
• Monitor F&B POS systems and report discrepancies or outages.
• Support the entire food and beverage operation, including supervising other areas, handling special projects, and running promotions.
• Control the flow of customers and interaction between front and back of house during service.
• Ensure team members maintain brand standards and high levels of customer service.
• Handle customer inquiries professionally and appropriately.
• Organize and conduct pre-shift meetings to communicate house count, daily specials, service training, and menu changes.
• Ensure cleanliness and workplace safety in the department.
• Adhere to all company policies and procedures, including safety rules.
• Perform related duties as requested by the manager.

Requirements

• Thorough knowledge of food outlet operations, including food and beverage, supervisory aspects, service techniques, and guest interaction.
• Knowledge of all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages.
• Ability to work under pressure and handle stressful situations during busy periods.
• Ability to operate equipment such as bar taps, coffee makers, and dishwashers.

Physical Demands

• Ability to transport up to 30 lbs. through a crowded room on a continuous basis.
• Constant standing and walking required.
• Frequent bending, stooping, twisting, reaching, and walking required.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee food and beverage discounts