Assistant Director of Conference and Event Services

Key Responsibilities

• Cook up logistics and execution for a wide range of campus events, including academic programs, summer conferences, and external rentals.
• Support the planning and implementation of signature institutional events such as commencement, Board of Trustee meetings, and VIP visits.
• Prepare event details, timelines, and operational plans to ensure smooth execution.
• Manage event scheduling and space reservations using the university's event management system (e.g., EMS) and oversee the planning, logistics, and execution of campus events, including summer camps, academic conferences, and external rentals.
• Aid in managing client and tenant communications, including move-in/move-out coordination and general inquiries.
• Ensure events are conducted in compliance with university policies, safety protocols, and applicable regulations.
• Aid in developing event pricing estimates and confirm final event billing details.
• Coordinate contract documentation, insurance requirements, and vendor logistics in collaboration with leadership.
• Support client invoicing and payment collection processes with business office staff.
• Aid in lease and housing-related processes, including documentation, occupancy tracking, and communication with tenants or program participants.
• Cook up maintenance needs with Facilities, Housekeeping, and key stakeholders.
• Provide guidance and day-to-day direction to event organizers and student employees.
• Serve as a primary point of contact for internal departments and external clients.
• Cook up collaboration and service-oriented team environment with Facilities, Housekeeping, Dining Services, Campus Police, IT, and other key stakeholder departments to support event, housing and meeting needs.
• Address client and tenant inquiries and resolve operational issues to maintain a high level of service.
• Maintain accurate event and housing data within the event management system (EMS) and related tracking tools.
• Generate reports related to space utilization, occupancy, event activity, and client growth, retention, and satisfaction.
• Identify opportunities for process improvements across events, housing, and operations to enhance efficiency and service delivery.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, or related field.
• Minimum 2-4 years of progressive experience in event or conference services, property management, housing operations, logistics operations, or a related field, preferably in a higher education setting.
• Strong organizational skills and attention to detail.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office Suite and spreadsheet applications (e.g., Excel or Google Sheets).
• PREFERRED: Experience with event management software (e.g., EMS, 25Live). Experience supporting residential or housing operations, logistics, or distribution services.

Why LASELL?

• Competitive salary
• Comprehensive benefits package including:
• Medical
• Dental
• Vision
• Retail
• Tuition benefits
• Generous time off
• Hybrid/remote work options