Assistant Director of Clinical Operations

About the Role

Under general direction, supports the monitoring, coordination, and evaluation of operational activities within the designated market. Collaborates with key stakeholders on clinical and non-clinical policies and practices. May perform any duties of the Director of Clinical Operations as assigned or in the Director’s absence.

Responsibilities

• Assists the Director in researching and learning new emerging technologies and trends.
• Supports the maintenance of appropriate non-provider clinical staffing levels and may assume primary responsibility as directed.
• Assists in developing and implementing strategies to ensure operational integrity between clinical and non-clinical departments.
• Keeps staff informed of changes affecting the organization under the guidance of the Director.
• Assures staff compliance with all clinical and non-clinical policies.
• In collaboration with the Compliance and Quality teams and under the direction of the Director, ensures compliance with legislative, legal, and regulatory body requirements.
• Monitors outside professional and non-professional services (e.g., legal, accounting, radiology, laboratory, occupational health, housekeeping) as assigned.
• Serves as a patient safety and infection control resource and may act as subject matter expert in the absence of or as directed by the Director.
• Supports management of the Quality Net relationship and may serve as liaison to the CDC when assigned.
• Monitors and reviews MHCC freestanding AS Facility Survey (COMAR 10.24.04) under the direction of the Director.
• Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
• Independently works through situational issues and uses problem-solving skills to achieve desired outcomes.
• Participates in developing and implementing strategic initiatives under the direction of the Director.
• Facilitates creation and/or expansion of programs and services as assigned.
• Assists with planning, facilitating, and accurately recording meetings as required for surgery center compliance.
• Implements and monitors approved policies and procedures.
• Communicates appropriately with the management team, physicians, and the Director, keeping them informed of key issues as they arise.
• Ensures all non-provider clinical staff are appropriately trained and involved in ancillary programs.
• Works with appropriate vendors, as directed, to ensure maximum effectiveness of ancillary programs.
• Assists in the development and opening of new facilities, as needed.
• Ensures appropriate staff are completing regulatory reporting requirements.
• Facilitates workers compensation program activities (which may include ordering medication, properly recording and sending out medication for destruction, training staff on dispensing, etc.) under the direction of the Director.
• Participates in and completes all mandatory trainings.
• Checks and responds to work e-mail at least twice per shift.
• Maintains high-level of product and service knowledge.
• Other duties as assigned.

Requirements

• Bachelor’s degree (B.S.) in a related field of study with a minimum of 2 years of management experience in a health care environment; OR equivalent combination of education and experience.
• Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Prior experience working with Joint Commission, Accreditation for Ambulatory Health Care (AAHC), or Center for Medicare and Medicaid Services (CMS) standards and regulations.
• Excellent written and oral communication skills, including exceptional customer service.
• Ability to establish and maintain effective working relationships with doctors, clinical staff, other co-workers, and the public.
• Ability to work individually as well as within a team.
• Ability to effectively lead a team of healthcare professionals.
• Ability to follow both verbal and written instructions.
• Ability to work a flexible schedule.
• Ability to respond with patience and understanding during stressful conditions related to patient health and emergent situations.
• Ability to multi-task and prioritize.
• Strong attention to detail.
• Strong organization skills.
• Problem-solving and reasoning skills.
• Ability to meet predefined quality standards.
• Professional attitude and appearance at all times.
• Working knowledge of the healthcare field and medical specialty, as well as medical terminology.
• Strong desire to provide excellent customer service; to comply with the rules and regulations of accountable organizations; high ethical and professional standards of conduct; and an attitude of continuous improvement of professional performance.

Preferred Qualifications

• Two (2) years of prior experience working with an Electronic Medical Record (EMR).
• Two (2) years’ experience managing an infection control and safety program.
• Two (2) years’ experience working in a Hospital and/or Ambulatory Surgery Center (ASC) setting.

Driving/Travel

The employee must have reliable transportation. Travel for this position may be required up to 100%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.